Shift Leader

Vitality Bowls Shift Leader Job Description We are a health‑minded, nutritionally conscious, energetic company, focused on the customer experience. Be a part of a fun, dynamic, growing team committed to bringing healthy food to the community! Originating in San Ramon, Vitality Bowls specializes in Açai bowls, fresh juice, smoothies, grain bowls, wraps, and salads. Leadership Lead the team, making sure food is made accurately and in a timely manner, delegate tasks, and assign stations. Understand all team member tasks and perform at a high level (i.e., prepping, making orders, customer service, washing dishes, and cleaning the café). Complete all opening and closing duties. Follow all county health and safety guidelines, including COVID‑19 safety practices, and lead by example. Be reliable, show up to scheduled shifts on‑time and communicate scheduling conflicts in a timely manner, including requests for time‑off. Perform additional tasks and handle special circumstances requested by your manager. Customer Service and Menu/Brand Knowledge Have a thorough knowledge of the food and recipes. Must be able to follow recipes and to make all food in a timely and sanitary manner. Assist customers by processing their orders at the point‑of‑sale, taking phone orders, and inputting third‑party delivery orders. Have excellent customer service; be positive, polite, and informative to customers. Memorize training material to learn the health benefits of our menu to customers in an upbeat, informative manner. Assist upset customers and problems with food orders in a calm way, making sure the customer is happy. Inventory and Banking Accept deliveries, ensure deliveries are complete and correct, and put away in an organized manner. Communicate with manager/owner on inventory status. Check daily petty cash and go to the bank for change; close and open the register. Employee Management Communicate effectively with managers/owners about employees: strengths and weaknesses, dependability, customer service, scheduling conflicts, etc. Manage the break schedule, making sure employees are arriving on time and take appropriate breaks/lunches. Requirements Become food certified. Handle a basic computer, POS system; handling cash and credit cards. Must be able to stand for long periods of time, occasionally lift heavy boxes, move quickly, and have a sense of urgency. Maintain a clean and work‑appropriate personal appearance. Come to work with a positive attitude and are willing to work well with others. Follow COVID‑19 sanitation procedures and standards. Leadership abilities. Benefits 50% off meals while working. 15% family discount. Job Type: Full‑time / Part‑time available. Compensation: $14.50 – $16.50 per hour. Vitality Bowls California Vitality Bowls specializes in making delicious açaí bowls, a thick blend of the açaí berry topped with organic granola and a selection of superfood ingredients. Additional antioxidant‑rich menu items include smoothies, juices, salads and more. No ingredient fillers such as ice, frozen yogurt, or artificial preservatives are used, giving the purest taste possible to each item. Vitality Bowls’ Standards and Expectations Be Friendly and Fast Make a great first impression: smile and greet each guest. Show a sense of urgency and strive to minimize wait times. Get to know your guests and make them regulars. Make a memorable connection and send each guest off with a smile. Know Your Stuff Become knowledgeable about Vitality Bowls menu, preparation methods (gluten free modifications). Being “fitness and nutritionally minded” will help you understand your customer. Develop a good understanding of each ingredient’s nutritional values. Deliver a perfect meal item every time. The “One Team” Theme Work together as ONE team to deliver a great meal and provide outstanding service. Be courteous to your fellow team members and make Vitality Bowls a fun and uplifting place to work. Seek opportunities to exceed expectations. Embrace the ACT principle – be Accountable, practice good Communication, and be Trustworthy. Show Pride in Your Work Look sharp and be on time for all scheduled shifts, and have reliable transportation to our location. Keep the store clean, organized, and looking great with consistency. Operate cash register and handle all cash transactions with careful consideration. Do your best and strive for excellence in everything you do. #J-18808-Ljbffr