Front Desk Agent

Front Desk Agent

In the heart of Knox Street, a bold new way of life is taking shape. A revolutionary destination that will transform Dallas forever, The Knox, Auberge Collection will debut in 2026 as the city's most captivating new address, a tapestry of bold design envisioned by the internationally acclaimed Martin Brudnizki Design Studio. The hotel offers 140 artfully imagined guest rooms and suites, each layered with texture, glamour, and character. Guests drift between four distinctive dining and drinking venues, from an all-day salon and terrace to the magnetic hum of a hidden cocktail lounge and lively pool garden. A collection of beautifully appointed event spaces each designed for intimate gatherings and grand celebrations alikeoffers an elegant backdrop to host the city's most memorable moments. The hotel will introduce a signature Wellbeing by Auberge concept, where skin-health rituals meet cutting-edge therapies in a convivial yet serene setting.

As a Front Desk Agent, you will serve as a key member of the front office team, responsible for delivering a seamless and welcoming guest experience from arrival through departure. In this role, you will support daily hotel operations by managing check-ins and check-outs, handling reservations, and ensuring guest needs are met efficiently and professionally. Your work directly contributes to maintaining smooth operations and upholding the property's service standards and guest satisfaction goals.

• Welcome guests upon arrival with a professional, warm, and personalized greeting that reflects the property's service standards.
• Efficiently manage guest check-in and check-out procedures, ensuring accuracy in registration, billing, and system updates.
• Verify guest information, payment methods, and reservation details while maintaining strict attention to accuracy and confidentiality.
• Assign room accommodations based on reservation details, guest preferences, and availability, while communicating any special requests to relevant departments.
• Handle reservations, modifications, and cancellations using the hotel property management system, ensuring all updates are properly documented.
• Provide detailed information about hotel amenities, services, policies, hours of operation, and on-site offerings.
• Respond promptly and professionally to guest inquiries in person, over the phone, and through digital communication channels.
• Resolve guest concerns or service issues in a calm, solution-oriented manner, escalating to supervisors when appropriate.
• Coordinate closely with housekeeping, maintenance, and other departments to ensure rooms are prepared, guest requests are fulfilled, and service timelines are met.
• Process all payments accurately, including credit card transactions, cash handling, adjustments, and posting charges to guest accounts.
• Balance cash drawer and complete end-of-shift reports with full accuracy and compliance to financial procedures.
• Maintain an organized and well-documented front desk area, including logs, shift notes, and guest request tracking systems.
• Act as a communication hub between guests and internal departments, ensuring timely and accurate message relay.
• Monitor lobby activity and maintain awareness of guest needs to proactively offer assistance when appropriate.
• Uphold hotel safety and security procedures, including emergency response protocols when required.
• Support overall front office operations during high occupancy periods, including assisting teammates and adjusting priorities as needed.

Minimum of 1 year of experience in a similar hospitality or customer service role. Strong interpersonal and communication skills. Ability to manage multiple tasks efficiently in a fast-paced environment. Familiarity with hotel management systems and basic computer skills. Strong attention to detail and accuracy in financial transactions. Professional, guest-focused attitude with problem-solving abilities.

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.

Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports. Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo. The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.