Dispatch Master (E-Commerce Order Fulfillment Specialist)

Job Description

Job Description

Angleton, TX · Full-time · On-site · $18–$23/hr

Orders come in. Packages go out. You make that happen.  

Right now, someone is clicking “Checkout” on our website or in TikTok Shop. Somewhere else, a business is sending us a purchase order for hundreds of units. Between that click and the doorstep is a lot of printing, checking, dispatching, and “wait, why is this address in two states?” We need a Dispatch Master to run it all.

If you’ve ever felt quiet joy watching an order queue drop from 87 to zero, keep reading. You’re our people.

First things first: yes, we’re real 

Job boards are full of “earn $5,000 a week from your couch, just buy this gift card” nonsense. That’s not us.

• We’re an established company with a real building in Angleton, TX, and real humans who will meet you face to face.
• This is full-time, on-site employment paid through regular payroll. It’s not a contract gig, not commission-only, and not “be your own boss.”
• We will  never ask you to pay for training, buy equipment, cash a check, or share your Social Security number or bank information before you’re hired.
• We don’t interview over Telegram, WhatsApp, or text chat. Our first interview is a live  Zoom video call , so you’ll see actual faces. If someone claiming to be us tries to interview you by chat, it isn’t us.

How our hiring process works

1. Round 1: Zoom video interview. A quick, friendly get-to-know-you.
2. Round 2: in person, on site in Angleton. Come see the building and meet the team.
3. Paid working interview: 1 to 5 business days. You do the real job alongside us, and we pay you for it. You get to see if you like us, and we get to see you in action. Fair for everybody.

A day in the life of a Dispatch Master

• Morning: Coffee, then the order dashboards. Website, TikTok Shop, and wholesale orders have piled up like snow overnight. Good thing you love snow.
• Labels and orders: Print the day’s orders and shipping labels, and hand the fulfillment team its game plan.
• Wholesale and business orders: Process purchase orders, odd ship-to requirements, and special instructions, accurately and on time.
• Dispatch: Pick the right carrier and service, from small parcel to LTL freight, and make sure the tracking actually tracks.
• Returns: Process customer returns so the item, the inventory, and the refund all end up where they belong.
• Supply run (the digital kind): Purchase supplies and miscellaneous items the teams need, from label rolls and boxes to whatever someone forgot to tell you they ran out of.
• Customer overflow: Pitch in on emails, text messages, phone calls, and the occasional social media DM or comment. Mostly “where’s my package?” You’ll know, because you shipped it.
• Problem-catching: Spot trouble before it becomes trouble, like the duplicate order, the address missing a suite number, or the item that just went out of stock.
• End of day: Queue empty. Trucks gone. You did that. 

You’ll work closely with our fulfillment team and report directly to our Sales Operations Lead.

What you absolutely need

• 1+ year of hands-on e-commerce order processing on platforms like Shopify, Amazon, Walmart Marketplace, or a similar system
• Dispatching and fulfillment experience: shipping labels, carrier selection, tracking, small parcel shipping
• Comfort juggling several systems at once (order platforms, shipping software, spreadsheets, email) without breaking a sweat
• Clear, friendly written communication, because some of your customer replies will be public
• An eye for detail that borders on suspicious. Wrong ZIP codes personally offend you.
• Punctual, dependable, and calm when order volume spikes
• High school diploma or equivalent
• Ability to lift up to 50 lbs
• Reliable transportation to Angleton
• Ability to pass a background check and drug test
• Eligible to work in the U.S. without visa sponsorship

Bonus points (you’ll make us very happy)

• TikTok Shop order experience
• NetSuite experience (nice to have, not required, and we’ll train you)
• Wholesale or B2B order processing: purchase orders, net terms, bulk orders, dealer accounts
• Government or public-sector order fulfillment: PO compliance, paperwork, strict shipping requirements
• LTL freight booking
• Returns processing experience
• Bilingual in English and Spanish

This probably isn’t your gig if...

...your experience is mainly as a sandwich artist, rideshare or delivery driver, cashier, custodian, bank teller, or hospital or clinic receptionist. Those are real, demanding jobs, and we respect them. They’re just not the experience this role needs.

We’re looking for people who have already worked the back end of online orders: processing them, dispatching them, and getting them out the door. If that’s not you yet, please hold off on this one.

It’s also not your gig if you’re looking for remote work. The label printer lives here, and so will you (during business hours, anyway).

What you get

• $18–$23/hour, based on experience
• Paid training and on-the-job training
• Generous paid time off
• A fast-growing company where good work gets noticed, with real room to grow as we expand
• Coworkers who will celebrate a zero-error shipping day with you
• Employee perks
• Best retail hours that traditional brick & mortar retail store hours cannot compete! Your normal work schedule will be 6:30 am to 5 pm on Mondays, and 8 am to 5 pm Tuesday through Friday, with occasional overtime if needed. Your family and friends deserve to have you around when they're off work!

Join the PLC Crew

We’re PLC, a welder-owned company that makes gear for welders: hoods, caps, lenses, umbrellas, workwear, and more. It all started on a jobsite back in 2019, when a welder got tired of gear that couldn’t keep up and decided to build better. Today welders all over the country rock our stuff.

Company Description

Join the PLC Crew We’re PLC, a welder-owned company that makes gear for welders: hoods, caps, lenses, umbrellas, workwear, and more. It all started on a jobsite back in 2019, when a welder got tired of gear that couldn’t keep up and decided to build better. Today welders all over the country rock our stuff.