Senior Branch Service Manager

What is the opportunity? Embrace RBC Wealth Management’s core values and culture as an integral part of our branch serving financial advisors, clients, and the team. The Senior Branch Service Manager is a player‑coach role, acting as the primary liaison between the Complex management team and the branch on operational matters and fostering a positive, productive work environment. Responsibilities Oversee branch staff and operations to keep the branch running smoothly, including onboarding, training, and motivating staff, providing direction, and resolving supervisory issues. Ensure effective communication of all policy and procedural changes that impact branch employees. Onboard new accounts, accurately record all securities and/or coupons, and ensure timely transmission to the Complex main office and Minneapolis following all required procedures. Secure the branch cage and its contents by keeping it locked at all times and preventing unauthorized access. Build and maintain professional relationships with clients by assisting with account questions, facilitating the transfer of funds and securities, completing trades, and processing checks, wires, and ACH transactions promptly. Qualifications Bachelor’s degree or equivalent job‑related experience. 5+ years of financial services experience with solid knowledge of industry rules and regulations. Series 7 and 66 (or 63/65) and Series 9/10 (or 8) registrations. Strong written and verbal communication and computer skills. Previous supervisory experience. Attention to detail and a mindset focused on increasing branch efficiency and effectiveness. Collaborative Selling, Commercial Acumen, Customer Knowledge, Customer Service Management, Negotiation, Performance Management, Perseverance and Follow‑Through, Sales, Sales Activities, Sales Channels, Sales Forecasting, and Team Management. Benefits A comprehensive Total Rewards Program including bonuses, flexible benefits, competitive compensation, commissions, and stock where applicable. Leadership support through coaching and management opportunities. Opportunity to make a lasting impact within a dynamic, collaborative, and high‑performing team. Flexible work/life balance options. Access to challenging work and progressively greater accountabilities. Opportunities across different business areas. Salary The good‑faith expected salary range for this position is $70,000 – $120,000, depending on factors such as experience, registration status, market conditions, and business needs. This range does not include other elements of total compensation, such as discretionary bonuses and benefits including a 401(k) program, health, dental, vision, life and disability insurance, and paid time‑off. #J-18808-Ljbffr RBC