Senior Implementation Specialist

The best CMMS for healthcare maintenance professionals.

Senior Implementation Specialist

About us:
At FSI, you’ll join a team of passionate professionals dedicated to empowering efficient and safe hospital operations. FSI supports over 400 million ft of hospital space every year to run transformative, intelligent hospital maintenance operations. FSI is the most comprehensive computerized maintenance management software (CMMS) provider for healthcare, and we’re proud to serve over 1,000 hospitals with some of the largest networks in the country -- including Atrium Health, UPMC, Yale New Haven, SSM Health, UNC Health, and many others. We work directly with our customers to build customized modern technology that fits their complex needs. In 2020, FSI received significant investments to grow and expand on the foundation established since the company began in 2002. We believe our most exciting chapter is just beginning, and we’re looking for talent that wants to make an impact. If you’re looking for a fast-paced, innovative community with a team focused on collaboration and empowerment through technology, we encourage you to get in touch.

Your role:
The Senior Implementation Specialist ensures the successful delivery of ancillary application implementations by working closely with customers, Implementation Project Managers, and internal teams. This role is execution-focused and centers on translating approved designs and requirements into accurately configured, tested, and deployable solutions. The Senior Implementation Specialist owns the data quality and readiness within assigned projects and serves as a key contributor to on-time, high-quality customer go-lives.

Your responsibilities:

• Lead customer discovery sessions to gather, clarify, and document data migration requirements including current state, transformative work and loading.
• Serve as the main point of contact, conducting meetings and providing updates throughout the onboarding process.
• Own the full customer data migration lifecycle: source system analysis, data mapping, extraction, cleansing, transformation, loading, validation, and reconciliation.
• Work with customers to profile legacy data, define mapping specifications, and resolve data quality issues prior to conversion.
• Perform hands-on quality assurance testing after data migration, integrations, data moves or segmentation splits/combinations to ensure solutions meet defined requirements prior to go-live.
• Establish repeatable AI implementation patterns, accelerators, and best practices for reuse across the Professional Services organization.
• Practical experience implementing or configuring AI/ML-enabled features, such as intelligent automation, document processing, or LLM-based workflows.
• Other job duties as assigned

What you’ll bring to the team:

• A passion for improving healthcare through technology 
• Healthcare Industry experience preferred
• Practical experience implementing or configuring AI/ML-enabled features, such as intelligent automation, document processing, or LLM-based workflows.
• Ability to work across various stakeholders including Users, Engineering, Quality Assurance, and Product Management 
• Ability to triage & prioritize support requests against multiple projects with a focus on customer satisfaction. 
• 5–7 years of experience in SaaS management, professional services consulting, or enterprise software delivery.
• Demonstrated ability to manage multiple concurrent customer projects with competing deadlines.
• Excellent communication, leadership, and problem-solving skills.

Work location:
Remote. Travel will be required.

Compensation:
FSI offers a competitive compensation package aligned with market data, internal role leveling, and individual experience. The starting salary is expected to fall within the range of $75,000 – $90,000.

Our values:

• Customer inspired.
• Solutions-first.
• One team.
• Impactful experts.

We look forward to hearing from you!

Don’t meet all the requirements? We’re all on a journey to learn constantly and have areas to develop. If you bring some of the above skills to the table and are still developing in others - APPLY ANYWAY! Learning and experience isn’t a one-way path, if you believe you have the background needed to make an impact in this role, we’d love to hear from you.

FSI is an Equal Opportunity Employer:
We are committed to fostering a diverse, inclusive environment and to encourage these values in everyone on our team. We provide an environment of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion for people from all walks of life are key to our success as a company. ​