Consumer Protection Support Staff & Data Processing Specialist

Job Title

Consumer Protection Division Data Entry Clerk

Job Description

This position is responsible for data entry of detailed information/data submitted on consumer complaint forms to the Consumer Protection Division. This includes complaints for General Consumer, Medical Licensing, Professional Licensing/HPU and Identity Theft.

Examples Of Duties

• Process online/mailed/faxed/emailed complaints in Salesforce.
• Review and sort complaints by section.
• Prioritize data entry.
• Perform initial quality control to determine if complaint is complete or needs more information.
• Create and maintain contact records in Salesforce.
• Maintain signature files in Salesforce for mediators, analysts and attorneys in Consumer Protection Division.
• Function as contact person for files referred to other agencies, business to business complaints and no jurisdiction complaints.
• Ensure that files referred to state agencies receive a response.
• Backup for processing support staff, CPD telephone representatives and OAG receptionist.
• Other duties as assigned.

Typical Skills And Qualifications

• High School diploma or equivalent.
• Two years general office experience required.
• Good customer service skills required.
• Must be detail oriented.
• Basic computer skills and knowledge of Adobe, Excel and Word.
• Must be able to communicate effectively, both orally and in writing, with all levels of staff.
• Must be able to work closely with other processing staff.
• Must be able to work on own at times with little supervision.

The Office of the Indiana Attorney General is an Equal Opportunity Employer.

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Four (4) medical plan options (including RX coverage) and vision/dental coverages
• Wellness program - earn back dollars in the form of gift cards
• Health savings account (includes bi-weekly state contribution)
• Deferred compensation account (similar to 401k plan) with employer match
• Two (2) fully-funded pension plan options
• Group life insurance
• Employee assistance program that allows for covered behavioral health visits
• Paid vacation, personal and sick time off
• Competitive leave policies covering a variety of employee needs.
• 12 paid holidays, 14 on election years
• New Parent Leave
• Qualified employer for the Public Service Loan Forgiveness Program
• Free 24/7 permit parking at an Indiana Government Center surface lot or parking garage

More information on State of Indiana Benefits can be found at

Office of the Indiana Attorney General

302 West Washington Street IGCS, 5th Floor Indianapolis, Indiana, 46204