Operations Manager

Operations Manager / Transportation ManagerWe are seeking an experienced Operations Manager or Transportation Manager to lead and support our field-based driver teams. This role involves overseeing daily transportation operations, conducting route observations and ride-along, and fostering a strong safety-first culture.The ideal candidate will have:A solid background in DOT regulations and transportation logisticsStrong leadership skills with the ability to build relationships and engage with the teamA passion for coaching, mentoring, and developing driversEssential Duties and Responsibilities:Ensuring new frontline employees have tools, instruction, and feedback for successful daily dutiesMeet with new frontline employees daily to ensure consistent communication and support of onboardingProvide timely and consistent touchpoints with frontline employees.Regular review of best practices to enhance daily performanceFocus on understanding and progress of frontline employee career goalsIdentify and address improvement opportunities and collaborate with frontline employees to ensure continued successActively practice and seek feedback on coaching conversations.Lead by example to ensure safety practices are paramount with each employee andTeaching and developing an understanding of the WM WayConducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.Documents and maintains records required by regulatory agencies such as the Department of Transportation.Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.Required Qualifications:Associate's Degree (accredited) or in lieu of a degree,High School Diploma (accredited) and two (2) years of relevant work experience.Must be at least 18 years of age andLegally eligible to work in the country where the position is locatedDriver's License Valid Driver's License Upon HirePreferred Qualifications:Successful completion of the WM Operations Manager Trainee programPhysical Requirements:Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.Benefits:At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.