Customer Service Representative/Front Office
$20 - $23 per hourDiversified Sourcing Solutions
Job Description
Job Description
Duties
- Providing introductory information to prospective and new customers
- Handling customer complaints and troubleshooting issues with products or services
- Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received
- Accessing databases to retrieve account information for customers
- Letting customers know about additional products or services that might benefit them
- Escalating queries and concerns when necessary
- Updating customer records following each contact
- Staying up to date on the latest products and services an organization provides
- Scheduling
Qualifications
- Interpersonal communication skills to ensure positive interactions with customers
- Analytical and problem-solving skills to diagnose problems and recommend effective solutions
- Multitasking and organizational skills to work on multiple issues at one time
- Active listening and communication skills to provide concise answers to inquiries
- Time-management skills to respond to customer emails, calls and web chat messages promptly
- Teamwork skills to collaborate with representatives and coworkers in other departments
- Ability to remain upright and stationary for long periods during a shift
- Technical skills to use voice-over-IP phones and customer records management, word processing, database, email and chat software programs
- Bilingual a plus
Schedule: M-F 8:00 am - 5:00 pm
Compensation: $20 - $23/hr DOE
\nCompany DescriptionConnecting Companies with Good Employees, and Employees with Good Companies!!
Company Description
Connecting Companies with Good Employees, and Employees with Good Companies!!
Vacancy posted 3 days ago
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