Manager IV, Field Service Engineer (M4)

Job TitleApplied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world's technology.Job DescriptionForecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.Ensures customer satisfaction with Company service and system performance.Interviews, hires, and trains customer engineers as necessary to support regional business.Ensures employee satisfaction through:- communication of business progress and all related action.- setting goals and controlling achievements.- establishing training and career development plans.Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.Achieves guaranteed up time and other parameters as sold to customers.Promotes quality improvement processes to:- reduce cycle time- drive continuous improvement of technical performance- empower the work forceFunctional KnowledgeDemonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job familiesBusiness ExpertiseApplies understanding of the industry and how own area contributes to the achievement of objectivesLeadershipManages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challengesProblem SolvingIdentifies and resolves technical, operational and organizational problemsImpactImpacts the level of service and the team's ability to meet quality, volume, and timeliness objectivesGuided by policies and resource requirements within business unit, department or sub-functionInterpersonal SkillsGuides, influences and persuades others internally in related areas or externallyPosition requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.Additional InformationTime Type: Full timeEmployee Type: Assignee / RegularTravel: Yes, 10% of the TimeRelocation Eligible: YesThe salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.