Service Specialist

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The Facility Services Technician is responsible for maintaining a safe, functional, and well-presented workplace environment. This role supports day-to-day facility operations through a broad range of maintenance, repair, and logistical tasks, ensuring all office spaces meet the firm's operational and aesthetic standards.

Responsibilities

• Conduct daily morning walkthroughs to assess facility conditions and identify maintenance needs

• Perform bulb replacements throughout all office areas in a timely manner

• Replace batteries for trashcans, conference room clocks, and other facility equipment as needed

• Submit building maintenance tickets for issues requiring escalation to building management

• Perform patch and paint work to maintain the appearance and integrity of walls and surfaces

• Complete door repairs to ensure proper function and security

• Replace ceiling tiles as needed to maintain a clean and professional environment

• Assemble, repair, and restore furniture to maintain a professional office environment

• Facilitate furniture breakdowns and coordinate proper disposal of unwanted items

• Perform desk modifications to accommodate evolving workspace needs

• Fulfill measurement requests in support of space planning and layout initiatives

• Place and maintain fridge deodorizers to promote a clean and odor-free kitchen environment

• Empty and maintain office shredders on a scheduled and as-needed basis

• Perform bulk clean-up tasks to address large-scale tidying and debris removal

• Conduct railing cleaning to uphold safety and appearance standards

• Coordinate and oversee pest control measures, including drain flushing for drain flies and the placement of roach and rodent traps and sprays

• Facilitate furniture moves in support of office reconfigurations and relocations

• Process key replacements and fulfill master key requests in accordance with security protocols

• Remove and replace office signage as directed

• Escort vendors and contractors throughout the facility to ensure compliance with firm access policies

• Assemble and disassemble holiday decorations in common areas and throughout the office

• Hang pictures and artwork as requested by firm personnel

• Monitor and maintain facility supply inventory, ensuring adequate stock levels are maintained and restocked proactively

KNOWLEDGE, SKILLS & ATTRIBUTES:

• Strong customer service mindset with a focus on delivering high-quality workplace support.

• Ability to multitask and manage competing priorities in a fast-paced environment.

• Strong attention to detail and commitment to accuracy in service delivery.

• Basic understanding of office operations, mail handling, and workplace services.

• Strong communication skills, both verbal and interpersonal.

• Ability to work independently and as part of a team.

• Professional demeanor with a positive and service-oriented attitude.

• Familiarity with office equipment such as printers, copiers, and mail systems.

• Strong organizational skills and ability to follow written and verbal instructions.

• Commitment to maintaining confidentiality and professionalism in client Environments.

• Ability to lift or move 40 lbs. or greater

• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of

• 75 lbs.

• Ability to walk, bend, kneel, stand or sit for an extended period of time

QUALIFICATIONS:

Education: High school diploma or equivalent required.

Experience: 1+ year of experience in workplace services, facilities support, hospitality, reception, mail services, or related roles preferred.

Technical Skills: Basic proficiency with office equipment (printers, copiers, scanners) and familiarity with workplace service systems or ticketing platforms is preferred.

The Compensation range for this role is 20.00 to 24.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

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Opensity is an Equal Opportunity Employer.

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.