Personal Banker

Personal Banker

Find your career at Androscoggin Bank! If you are looking for a role with upward mobility and a solid career path, with an institution that has a positive and unique culture, you might be our ideal candidate. At Androscoggin Bank, our retail team is the face of our bank, interacting with our clients and helping them with their financial needs. We understand how important our people are, and in turn, our people recognize the importance of our clients in every interaction.

The Personal Banker is an advanced level retail role, one in which you will be responsible for acquiring new business and personal relationships, cross selling, and generating referrals.

This 40 hours per week, full time position will be located in Portland, and includes some Saturday mornings (rotating coverage) until noon at our Gray, ME location.

Additional Responsibilities Include:

• Exhibits and models professional behavior and appearance in both client and team communications, interactions and relationships at all times.
• Demonstrated ability in onboarding new client relationships, opening all types of consumer and business accounts. Identifies client needs and refers to appropriate business lines including Mortgage, Treasury Services, Commercial, and Financial Services. Follows up to ensure client satisfaction.
• Expand current client relationships and proactively seeking new business through quality client interactions.
• Obtains and maintains a NMLS number. Works with clients to discuss, process and close basic consumer loans and HELOCs.
• Actively participates in branch sales and action plans to achieve individual, branch, department and bank-wide goals. Will be expected to lead specific initiatives including outbound client calls and sales campaigns.
• Collaborates with the Retail Manager/Assistant Manager to assist in growing the branch deposit base by maintaining superior sales and service skills and providing excellent client service on the full range of Bank products.
• Coaches/mentors branch staff toward increased comfort and success in client conversations that build to sales or financial service referrals. Trains and coaches on effective use of the bank's Client Relationship Management System.
• Provides a high level of customer service toward clients, including resolving complex client concerns when either the other team members are unable/ uncomfortable doing so or the client requires additional attention. Responsible for making (or guiding the team in making) appropriate and effective decisions in the absence of a Retail Manager or Assistant Manager.
• Proactively supports the training effort in the branch including implementation and adherence to policies and procedures, training new staff and cross training existing staff on sales activities.
• May support outside business development, to include making outside client calls.
• Provides support to teller line activities as needed.
• As needed, assists with opening and closing procedures as well as weekly branch schedule to insure that both client and employee needs are met.
• Adheres to all security, audit and safety policies set forth by the bank following branch operational standards including proving the vault, drawer management and account opening & maintenance.
• Complies with all banking related laws and regulations communicated to the employee through training and/or written correspondence and those requirements reflected in the Bank's policies and procedures applicable to the employee's duties and/or areas of responsibility. Protects all customer information and institution assets and complies with privacy and acceptable use policies.
• Successfully meets assigned goals
• Performs related duties as assigned.

Qualifications

• High school diploma or general education degree (GED) required. Some post-secondary work preferred
• 3+ year of experience as a bank CSR at an advanced level.
• Able to obtain and maintain a NMLS number
• Demonstrated accuracy, knowledge and proficiency in Teller/CSR duties.
• Proven communication and problem solving skills.
• Desire and ability to coach and mentor others.
• Ability to perform detail oriented work with a high degree of accuracy.
• Ability to handle multiple priorities and tasks.
• Proficient computer skills and ability to learn teller processing software
• Demonstrates strong product knowledge through explaining features and benefits of each product/service.
• Ability to identify customer needs, recommend applicable products/services and close the sale.

This position has great benefits, including paid time off, holiday pay, 401k participation with a generous match (we put money in your 401k even if you don't), and access to Androscoggin Bank's full insurance benefit package (medical, dental, vision, life, and disability).

Do you wish you could be more involved and connected in your company, beyond the level of your department? Androscoggin Bank offers that to you. Project teams, committees, events, in-house education, and more. It's an amazing place to work.

Androscoggin Bank is an Equal Opportunity Employer and does not discriminate on the grounds of race, color, religion, sex, sexual orientation, including gender identity and gender expression, national origin, citizenship status, age, disability, genetic information or veteran status.

EOE/Minorities/Females/Vet/Disabled

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.