Infor XA (MAPICS) Techno Functional Consultant

Job Description

Infor XA (MAPICS) Techno Functional Consultant

Elon, NC (Onsite)

Fulltime Permanent

Job Description:

Role Summary

Support and maintain Infor XA / MAPICS ERP applications with a focus on Manufacturing, Order to Cash, and Supply Chain processes. Manage incidents, service requests, problem management activities, and development/support tasks while ensuring adherence to SLAs and ITIL service management practices.

Must Have Technical/Functional Skills

Functional Skills

Good understanding of business processes, especially within the Manufacturing domain.

Knowledge and experience in ERP implementation and support methodologies/processes.

Expertise in Infor XA / MAPICS ERP, particularly in:

Manufacturing

Order to Cash

Supply Chain modules

Technical Skills

Hands-on development experience in Infor XA using AS/400 RPG, RPGLE, RPGCLE, and CL programming.

Strong understanding of:

AS/400

DB2

SQL/400

SQLRPGLE

CLLE

XML

Infor XA PowerLink

SystemLink

NetLink

ILE RPG

Critical Skills

Knowledge of ITIL Service Management

Soft Skills

Excellent verbal and written communication skills in English.

Positive attitude and strong team-player mindset.

Roles & Responsibilities

Manage incidents and service requests raised by business and IT teams.

Ensure response and resolution within agreed SLA timelines.

Analyze tickets and provide effective resolutions to users.

Discuss solutions and configuration changes with users.

Document observations and findings before incident closure.

Perform Root Cause Analysis (RCA) for Priority 1 and Priority 2 incidents.

Execute problem management activities to prevent recurring issues and improve service quality.

Adhere to agreed Service Level Agreements (SLAs).

Analyze requirements and perform gap analysis.

Work closely with offshore teams and facilitate communication between business and IT stakeholders.

Support application enhancements, maintenance, and development activities as required.

Managerial Skills

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• Lead offshore development and support teams.
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