Dental Receptionist III Santa Monica

Receptionist III – Senior / Front Lead Pay Range: $28–$30/hour Patient Experience Welcome patients, answer phones promptly and professionally, and support patient check-in and checkout. Accurately collect and enter basic patient demographic and insurance information. Treatment Planning Present treatment plans, review estimated patient costs and financing options, and help patients schedule recommended treatment before leaving. Review outstanding patient balances, collect amounts due, and support achievement of office collection goals. Take ownership of treatment‑plan follow‑up and conversion, including ensuring unscheduled treatment is consistently worked and appropriately documented. Exception Reports and Other Insurance or Billing Tasks Review and resolve front‑office exception reports and follow identified issues through completion. Own front‑office exception‑report completion, identify recurring exceptions or trends, and elevate significant or repeated issues to the Front Office Lead or resolve yourself. Any other tasks necessary Fill Schedule Confirm appointments and contact recall and unscheduled‑treatment patients by phone, text, and email. Collect payments, provide receipts, and ensure required forms and information are complete before patients leave. Maintain all in office marketing supplies and materials Monitor the daily schedule for openings, opportunities, and issues and proactively work to keep provider schedules full. Review schedules and patient records before each clinical day for accuracy, completeness, outstanding treatment, balances, scheduling opportunities, and potential issues. Take ownership of schedule utilization by identifying and filling openings, reducing preventable cancellations and no‑shows, and driving recall and patient reactivation. Daily Housekeeping Maintain a clean, organized, and fully stocked front desk, waiting room, and patient restroom. Check In / Check Out, Floors / Lights, Doors (throughout the office), Waiting Room, Restroom Complete all housekeeping forms front and back and upload Assist with mail, supplies, lab‑case tracking Enforce all HIPAA, OSHA, attendance, dress code, name‑badge, and other Company policies and standards. Leadership Support at least 5 new patients reviews a day, give consultation cards, and help in office marketing Support office events, recruiting referrals, and other front‑office duties as assigned. Monitor front‑office collections and patient balances, help resolve account issues, and elevate significant collection concerns. Lead, coach, and train Receptionist I and II team members and help onboard new front‑office employees. Identify missed tasks or breakdowns, ensure they are corrected, and coach the responsible team member to prevent recurrence. Serve as the first level of escalation for patient concerns and routine front‑office operational issues and involve or serve as the Front Office Lead when appropriate. Identify scheduling issues, staffing gaps, workflow problems, or other operational risks and proactively help resolve them or elevate them to the Front Office Lead. #J-18808-Ljbffr Clove Dental