Classified Customer Service Rep

This position processes legal ads with administrative functions. The responsibilities for and not limited to the legal coordinator role day-to-day activities of the department by performing functions such as ad placement ad quotes verifying billing rates assist in forecasting record keeping correspondence; internal and external customers ad proofing account communication contract and sales maintenance and other clerical and administrative functions. Essential Functions and Duties: Provide accurate and timely placement and quotes related to the legal display and line addition administrative assistance account relationship in order to maximize their time.

Order ads and submit ad copy/layout and artwork.

Complete paperwork such as client information for account set up data for client profiles adjustments and contracts.

Research account history including revenue information trends and billing issues.

Answer client phone fax and email inquiries.

Assist with rate referrals product information billing disputes ad insertion orders and other client questions or concerns in a pro-active positive manner.

Investigate problems and inquiries with appropriate departments to resolve client issues and report the results to the appropriate sales executive and manager.

Provide quality service to all accounts from the initiation of the ad through publication and follow-up on results.

Assist in managing and completing reports in a timely manner as requested.

Review rates and bills as needed.

Have a thorough understanding of procedures to schedule ads.

Attend sales meetings and training sessions as requested to obtain essential job information.

Actively look for ways to help you make efficient use of their sales time.

Keep updated on changes in product or process. Assist in the organization of information and documents.

Able to react to change productively and handle other essential tasks as assigned.

Proficient in Word Excel and PowerPoint.

Cross train to handle other departmental needs.

Other duties as assigned by management to comply with company needs.

Education Skills and Experience:

College degree or equivalent administrative experience required.

Excellence in administrative support.

Strong oral and written communication skills.

Must have the ability to exercise independent judgment.

Strong organizational and time management skills required.

Excellent presentation skills interpersonal problem solving and customer service skills.