Retail Training and Integration Manager

: It's a Joint Effort We believe that How We Work Together Matters. Our priority is to assemble a team that believes not just in what we do but how and why we do it. Our most successful team members know that being of service to our patients, our customers, and each other is what separates us from other organizations. Our continued success is dependent upon bringing together the brightest minds in business with best-in-class cultivation and elevated patient and customer experiences, so we continue to set the standard for the industry. Sound like weed be a good fit? Here's where you come in. Our next Retail Training & Integration Manager will partner with retail leadership and cross-functional partners to develop exciting, modern, and comprehensive training and certification program(s) for all team members. You will be challenged to work strategically and tactically to do roll out training curriculum across product, customer service, patient-facing services, safety, security, compliance, operational, and new hire onboarding. One minute you will be developing product training programs and rolling them out in-store. The next minute you will be developing KPIs to track and measure effectiveness of training programs. And the next minute prepping for the employee onboarding and training for a new store opening. Regardless of the task, it's critical you have strong situational awareness and EQ as you'll work within diverse teams across the organization. Where you'll be planted: We are looking for a candidate residing in Michigan. This is a boots-on-the-ground hybrid position that will require travel and occasional overnight stays in our Michigan Market.

To be blunt, this person will:

• Coordinate centralized training needs, gather requirements, set expectations with each retail leader, track with appropriate metrics, and deliver training reports as requested.
• Collaborate with internal SMEs (Subject Matter Experts) on content specific training which will provide the basis for course and certification program(s) development; using project management techniques to ensure that training programs meet requirements and are delivered on time.
• Design, develop, collect, and deliver product specific content in partnership with external vendors.
• Facilitate designated in-house training programs, both in person and virtual, as required.
• Prepare training materials: guides, job aids, videos, etc.
• Utilize eLearning and internal LMS platform development tools to create interactive online learning classes, inclusive of recording and editing audio, video, and other interactive elements to create a consistent and modern learning experience as these platforms become available.
• Analyze and organize complex information to create professionally designed, engaging and effective programs.
• Develop relevant activities (role play, case studies) to maximize learner's knowledge and skills development in order to transfer this learning back to the functional work environment.
• Drive the entire retail training & education lifecycle from planning, development, recording, editing and deployment of the learning tools and solutions.
• Identify KPIs (Key Performance Indicators) and track data to identify and implement improvements to existing materials and continually seek ways to enhance the value and effectiveness of these solutions.
• Established change management procedures for updating training requirements to ensure appropriate distribution of materials and consistent communication of changes.
• Conduct independent research to augment and enhance course materials based on the most up-to-date education research.
• Assist in the development and execution of processes and training plans that make the opening of new and acquired stores consistent, productive, efficient, and effective.
• Facilitate retail, sales, and product training programs and materials in collaboration with the Learning and Development team and District/Area Managers to optimize knowledge, skill, and abilities in new teams.
• Work hands on with the GM and new store team to ensure training standards are being executed during daily training sessions at turnover.
• Ensure new hire orientation is set up & training schedules have been solidified.
• Ensure readiness for all daily training days and timelines.
• Provide ongoing support for stores.
• Any additional duties as assigned by management.

What we're high on...We value diverse skillsets, talents, and experiences. To be successful in this role we know you'll need:

• Bachelor's degree preferred.
• Minimum of 5-10 years' experience as a retail leader or training and development manager.
• Experience using content management eLearning tools.
• Demonstrated experience designing, developing, delivering, and tracking learning and education that builds performance, skills, and development.
• Solid background in retail operations, leadership, training, and development.
• Demonstrated commitment to quality and learner-centric learning solutions.
• Quickly adapts work to support changing priorities.
• Must be an excellent teacher and possess the ability to take complex subjects and turn them into engaging, simple, and coherent training sessions.
• Capable of seeing the big picture and understanding how this role impacts and influences the larger business.
• Develop and maintain positive, professional relationships with department leadership, SMEs (Subject Matter Experts) and other stakeholders at all levels of the organization.
• Write clearly and succinctly, with strong attention to detail.
• Effectively and professionally communicate and engage with project teams, SMEs, learners, and other stakeholders.
• Practice active listening and probing questioning skills.
• Travel up to 50-75%.

Benefits (full-time employees eligible):

• Employee Discount (all employees eligible)
• Paid Time Off
• Health, vision, and dental insurance (with telehealth option)
• 401k with 4% company matching (100% vested immediately)
• Employee Assistance Program
• Paid Parental Leave
• Life Insurance
• Short & Long Term Disability