Security Operations Director

Job Description:

Lead with Purpose. Grow with Impact. Become a General Manager at GardaWorld! 

At GardaWorld Security, we don’t just manage operations — we lead with conviction. We are looking for a hands-on, high-performing General Manager to drive growth, lead people, and strengthen client relationships across a multi-branch region. This is a dynamic opportunity for a leader who thrives in a performance-driven, conservative business culture.

You’ll spend 70% of your time in the tactical trenches — recruiting leaders, managing financials, engaging clients — and 30% shaping the future through strategic planning, forecasting, and team development.

If you’re passionate about building strong teams, setting a high standard, and being directly accountable for results, we invite you to step into a role where your impact is visible every day. 

What’s in it for You 

• Competitive Salary: $110,000.00 - $120,000.00 / year + $500.00 monthly auto allowance

• Location: Raleigh, NC 26709

• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options. 

• Career Growth: Career growth opportunities at GardaWorld 

• Travel: Expected to travel up to 75% of the time, or as needed by the business 

Your Responsibilities as General Manager 

• Drive year-over-year growth in regional revenue, profit dollars, and profit percentage. 

• Improve employee engagement scores across all branches within the assigned region. 

• Achieve a minimum 95% annual client retention rate by conducting regular in-person visits with key accounts (monthly or quarterly, based on size and scope). 

• Personally recruit at least two new management or staff members in the region each year. 

• Actively mentor and develop at least two team members annually for internal promotion. 

• Lead personal sales efforts to win new accounts and contribute to at least 10% annual regional growth. 

• Attain proficiency in all relevant company systems, including onboarding, scheduling, financial tools, and CRM platforms. 

• Ensure 100% compliance with all GardaWorld Mandatory Requirements across the region. 

• Model the GardaWorld Values daily, setting the standard for ethical leadership and operational excellence. 

• Perform other duties as assigned. 

Your Qualifications: 

• Authorized to work in the United States 

• Bachelor’s degree in business or a related field (or equivalent work experience) 

• A valid driver's license and maintain a driving record that meets company vehicle and insurance eligibility standards. 

• At least 10 years of progressive leadership experience, including a minimum of 5 years in contract security services 

• Proven experience in B2B sales and client relationship management 

Your Skills and Competencies: 

• Hands-on, results-driven approach with strong business acumen 

• Strategic problem-solving and process-oriented mindset 

• Excellent communication and relationship-building skills at all levels 

• Ethical, resilient, and adaptable with integrity and professionalism 

• Highly organized, self-motivated, and willing to engage across all aspects of the business 

• Leadership presence with cultural awareness and ability to navigate complex environments 

• Competitive, driven, and focused on both people and business outcomes 

GardaWorld: Make the World a Safer Place 

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry. 

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.