Owner Relations Manager

Base Pay $60,000.00 - $62,000.00 / Year Job Category 2 Employee Type Full Time Exempt Description Kiawah Exclusives is seeking an experienced and detail-oriented Owner Relations Manager to coordinate the day-to-day execution of property operations across our portfolio on Kiawah Island. This role is ideal for a hands‑on professional who takes initiative, stays organized under pressure, and ensures every property is fully prepared to meet guest and owner’s expectations. In this role, you will act as the central point of coordination for inspectors, maintenance personnel, cleaning companies, regimes, and vendors—ensuring work is completed efficiently, accurately, and on time. You will regularly assess property conditions and clearly communicate functional, mechanical, and aesthetic needs to homeowners while helping resolve guest and owner concerns quickly and professionally. The ideal candidate is proactive, resourceful, and solutions‑driven, with a strong ability to juggle multiple priorities, communicate effectively, and keep operations running smoothly in a fast‑paced environment. Requirements Key Responsibilities Owner communication Guest communication Troubleshooting Property inspections for owners and guests Coordinating with vendors for general maintenance and projects Reviewing monthly owner statements Shared inbox monitoring with ops team Shared phone coverage for guest and owner calls Must live within 30-45 minutes commute time to Kiawah Island Ability to work on‑site; this is not a remote position Availability to work Saturdays and an occasional holiday as part of the regular schedule Flexibility to participate in on‑call rotation weekly, including weekend days Strong ability to multi‑task and prioritize in fast‑paced, guest and owner facing environments Excellent communication skills, both verbal and written, with a professional and guest‑focused approach Preferred Qualifications Prior experience in vacation rentals, hospitality, or property management is a plus, but not required Demonstrates a high level of patience and professionalism when working with guests in a variety of situations Naturally curious and eager to learn, with a proactive approach to understanding properties, systems, and the local area Comfortable adapting to new tools, processes, and a fast‑paced service environment. Schedule Varies based on occupancy 40+ hour work week depending on time of year 2 scheduled days off each week Paid time off Health, Dental, and Vision insurance Life insurance 401K Availability of Short term and Long term disability insurance Summary Locally owned and operated since 1978, our team has extensive knowledge of Kiawah Island and the unique vacation homes we manage. We take pride in delivering exceptional customer service by helping guests find the perfect vacation rental and providing personalized support throughout the booking and vacation planning process. If you're passionate about hospitality, enjoy helping others, and want to be part of a knowledgeable local team, we'd love to hear from you. #J-18808-Ljbffr