Support Technician

Mandatory Skills: Runtime support includes computers, printers, scanners, mobile computers/tablets/phones. Experience supporting industrial IT devices is a plus. ITIL 4 Foundation Training. Description: End User PC, Mobile Phone, and Peripheral setup and deployment technician Primary responsibilities include: Setup/imaging of new user equipment (Laptops running Windows 10, Mobile phones running iOS or Android) according to global guidelines. Delivery of end-user equipment to the users. General OFFICE support to end-users. Extended Skill set: Collaborate with global support technicians in troubleshooting and resolving end-user problems, in addition to using all available resources such as personal skills, vendor documentation, and online knowledge bases. Provide constant communication/feedback to end-users to understand their requirements and set the appropriate expectations. Install and configure Client systems (Hardware, software, applications, communications, printers, and peripherals). Have a good understanding of LAN connectivity (wired & WiFi) in support of existing infrastructure. Assist PC Users in utilizing PC applications for office & factory automation and to solve business problems. Image & configure new and existing machines to end-user expectations. Deploy new machines to end-users by transporting equipment via handcart and personal/company vehicle in which lifting up to 50 lbs is involved. Other duties as assigned by Onsite Manager. Skills typical for Deskside Support in a Windows 10 based enterprise and end-user migrations from old to new computers. Role is FIRST SHIFT. I'm open to start time of 7, 8, or 9am. Candidate must report to work in Macungie PA. #J-18808-Ljbffr