Patient Registrar
Pacer Group
Below mentioned is the job description for your reference:
Job Title: Patient Registration Representative I
Location: Downey, CA 90241
Duration: 16 weeks
Shift: Day Shift - 5x8 hours (08:30 AM - 5:00 PM) Position Summary
The Patient Registration Representative I facilitates patient access to care by performing registration and pre-registration activities for outpatient and inpatient services. This role ensures accurate data collection, verifies insurance, calculates patient financial responsibility, and delivers excellent customer service in a fast-paced healthcare environment. Key Responsibilities
Patient Registration & Administration
Job Title: Patient Registration Representative I
Location: Downey, CA 90241
Duration: 16 weeks
Shift: Day Shift - 5x8 hours (08:30 AM - 5:00 PM) Position Summary
The Patient Registration Representative I facilitates patient access to care by performing registration and pre-registration activities for outpatient and inpatient services. This role ensures accurate data collection, verifies insurance, calculates patient financial responsibility, and delivers excellent customer service in a fast-paced healthcare environment. Key Responsibilities
Patient Registration & Administration
- Perform accurate and timely patient registrations and pre-registrations
- Collect and verify demographic, insurance, and eligibility information
- Calculate and collect patient financial responsibility (copays, deductibles, coinsurance)
- Ensure all required documentation, signatures, and forms are completed and scanned
- Avoid duplicate medical records and maintain data integrity
- Provide a welcoming, professional, and patient-centered experience
- Communicate clearly with patients, physicians, insurance providers, and staff
- Explain processes, financial obligations, and hospital programs effectively
- Handle phone inquiries promptly and professionally
- Maintain strict adherence to HIPAA and regulatory requirements
- Ensure accuracy and completeness in all registration processes (minimum 95% accuracy standard)
- Follow hospital policies, consent laws, and safety procedures
- Complete 20-30+ registrations per 8-hour shift (varies by department)
- Ensure timely registration (within 15-30 minutes depending on department)
- Perform insurance verification, document scanning, and payment collection efficiently
- Request and collect payments in accordance with hospital policies
- Educate patients on financial responsibility and payment options
- Assist with eligibility screening for programs such as Hospital Presumptive Eligibility (HPE) and uncompensated care
- Collaborate effectively with internal teams and external vendors
- Adapt to different departments and changing workload demands
- Support departmental goals and maintain a positive work environment
- Excellent verbal and written communication skills
- Strong attention to detail and organizational skills
- Ability to multitask in a fast-paced environment
- Proficient in Microsoft Word, Excel, and computer systems
- Typing speed of 45+ WPM
- Strong analytical and problem-solving abilities
- Customer service experience in a healthcare setting
- Knowledge of insurance and billing processes (required)
- Understanding of medical terminology (preferred)
- High School Diploma or equivalent (required)
- Minimum 1 year experience in a healthcare or medical office setting (required)
- Experience with insurance verification and billing (required)
- Medical terminology knowledge (preferred)
- Valid driver's license and ability to travel to off-site locations (if required)
- Bilingual (Spanish or Mandarin) preferred
- Maintain high accuracy in all registrations and documentation
- Meet productivity benchmarks consistently
- Demonstrate professionalism, punctuality, and reliability
- Uphold patient confidentiality and ethical standards
- Participate in continuous learning and improvement initiatives
- Customer-focused mindset
- Strong work ethic and time management
- Adaptability and flexibility
- Attention to detail
- Team collaboration
- Professional demeanor and communication
- Availability for training (9:00 AM - 5:00 PM for the first 2 weeks)
- Ability to work onsite and adjust schedule as needed
Vacancy posted 1 day ago
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