Service Supervisor

Job Description

Job Description

Description:

Service Supervisor

Location: Indianapolis, IN
Status: Full-Time | Salary | Benefits Eligible

About RECO Equipment Inc.

RECO Equipment Inc. is a full-line distributor of heavy and compact equipment, offering new, used, and rental equipment supported by strong Parts and Service departments across our branch locations.

At RECO we value employees who are:
Authentic | Hard Working | Professional | Loyal | Customer Oriented

Position Summary

The Service Supervisor is responsible for overseeing the daily operations of the Service Department, supporting technicians, coordinating workflow, managing work orders, and ensuring excellent customer service.

Working closely with the Operations Manager, this role helps maintain efficiency, accuracy, safety, and customer satisfaction throughout all service operations.

Requirements:

Key Responsibilities

• Coordinate daily service operations, scheduling, and workflow
• Create, manage, and close service work orders accurately
• Support technician scheduling and communication
• Coordinate with Parts, Operations, and Office Support teams
• Maintain organized service documentation and records
• Communicate with customers regarding service updates and scheduling
• Ensure compliance with company safety policies and procedures
• Support multi-branch service coordination as needed

Qualifications

• Strong organizational and communication skills
• Ability to multitask in a fast-paced environment
• Customer service focused with strong attention to detail
• Proficient with Google Workspace and Microsoft Office
• Ability to learn internal systems and manufacturer platforms
• Valid driver’s license required

Why Join RECO?

RECO Equipment offers a team-oriented environment, competitive compensation, benefits eligibility, and opportunities for professional growth within a respected industry leader.