Technical Account Executive (NYC/Philadelphia)

Note: this role is remote, but strong preference given to candidates located near our office space in the Greater NYC or Philadelphia areas. About Us Sela is a global cloud partner, dedicated to guiding our clients in their cloud journey. With deep partnerships across AWS, GCP, and Azure—and a growing practice at the intersection of cloud and AI—we help enterprises modernize infrastructure, migrate workloads, and build intelligent, resilient systems. Our team has over three decades of experience delivering excellence and thought leadership to clients. We take pride in our strong engineering culture, our drive for excellence, and our supportive team. What We Are Looking For We're looking for a Technical Account Manager to own and grow relationships with our existing customer base. This is a technical, consultative role focused on expansion rather than net-new logo acquisition. You'll serve as the primary commercial and strategic point of contact for a portfolio of accounts running on AWS, Azure, and GCP—understanding their environments deeply enough to spot where Sela can help next, and credible enough that customers bring you into their planning conversations. You'll work alongside our architects and engineers on active engagements, identify follow-on work, and make sure customers see continuous value. You're someone who genuinely loves technology, can hold a real conversation about cloud architecture, and builds trust with engineers and executives alike. Responsibilities Own the commercial relationship for a portfolio of existing Sela accounts, with responsibility for retention, satisfaction, and revenue growth Develop deep technical familiarity with each customer's cloud environment across AWS, Azure, and GCP, including their roadmap, constraints, and priorities Identify and drive expansion opportunities across new service lines—migration, application modernization, DevOps, data, cloud operations, and AI/ML workloads Partner closely with Sela's architects and delivery teams to ensure engagements are on track and to surface follow-on opportunities Run regular business reviews with customer stakeholders, from engineering leads through executive sponsors Serve as the customer's advocate internally, coordinating across delivery, cloud operations, and finance Maintain accurate pipeline, forecasting, and account plans in CRM tools Support renewals of managed services and ongoing engagements Bring customer and market insights back to the team to help shape offerings, particularly around AI and cloud-native workloads Requirements 5+ years in a customer-facing role at a cloud services provider, consultancy, or systems integrator—technical account management, customer success, solutions consulting, or services sales Strong working knowledge of at least one major cloud platform (AWS, Azure, or GCP), with practical familiarity across the others Ability to hold substantive technical conversations about cloud architecture, migration approaches, and modernization patterns without needing an engineer in the room for every call Demonstrated success growing revenue within existing accounts Comfort selling and scoping professional services engagements, not just products or licenses Genuine passion for technology; able to build credibility with customer technical leaders, executives, and our own engineering team Strong executive-level communication and presentation skills Preferred Qualifications Hands-on background in cloud engineering, architecture, or infrastructure prior to moving into a customer-facing role Experience with data, AI/ML, DevOps, or cloud-native modernization projects Familiarity with cloud reseller and marketplace billing models Experience in a managed services environment Cloud certifications (AWS Solutions Architect, Azure Administrator/Architect, Google Cloud Architect, or similar) Existing relationships within the AWS, Microsoft, or Google partner ecosystems Based in the greater New York City area or greater Philadelphia area and available to occasionally work from our office space Why Join Us? Be part of a technical, high-integrity team working on meaningful cloud and AI projects Own real customer relationships with the backing of a strong engineering team Work across all three major clouds rather than being confined to one ecosystem Help shape Sela's go-to-market as we grow our AI and cloud practice Opportunities for growth as the team scales Benefits Remote-first workplace We offer top medical, dental, and vision insurance for you and your dependents (with options for 100% covered) FSA and HSA plans available Retirement matching (3%) Unlimited PTO Occasional lunch and learns and happy hours Home office stipend Occasional team get-togethers Modern tools to get your job done (MacBook, etc) Collegial workplace focused on individual growth This is a remote, full-time position with preference given to candidates located in the greater New York City area or greater Philadelphia area who can occasionally work from our office space. Expected base salary range is $130,000–$160,000, commensurate with experience. This role includes a performance-based incentive plan tied to account growth and retention, with expected OTE of $210,000–$240,000 and additional upside for overachievement.