Call Center Representative

Call Center Representative Location: US:TX:Edinburg | RMF CLINIC | Full Time Posted 5 days ago Description DHR Health - US:TX:Edinburg - Days Overview The Call Center Representative in the Division of Patient Administration is a key member of the Physician Practice and provides clinical/administrative expertise to ensure all patients receive high quality, efficient care through the timely and polite answering, routing, scheduling of patient calls as they are received. Qualifications Minimum of one (1) year receptionist or Patient Administration experience. Previous experience in a high traffic medical office setting is preferred. Excellent customer service and interpersonal skills. Computer skills required with knowledge of Microsoft Office suite. Good written and verbal communication skills. Responsibilities Promotes the facility mission, vision and values by effectively communicating them to others. Routing calls as the operator to the proper department after using the scripted greeting as prescribed by Administration. Scheduling, canceling, and rescheduling patient appointments. Scheduling the correct mix of patients for the schedule as required for each practitioner. Confirming patient’s upcoming appointments. Calling and tracking missed appointments, no show and cancelled appointments. Answering telephone lines with the proper scripting provided, and accurately documenting messages within the EMR system. Forwarding telephone calls appropriately and following up on return calls. Escalating phone calls to the next level of management when it is noted that patients, MD office staff or others have called previously and not been helped. Working the fax router or taking calls in order to manage incoming referrals for referring MD offices in a timely manner. Working the reception desk, greeting and communicating with patients and providers, as needed. Checking‑in patients and properly documenting registrations, as needed. Insurance verification and verification of patient demographics, as needed. Authorizing procedures or surgeries, as needed. Filing or retrieving medical records and delivering to appropriate providers or departments as needed. Filing or scanning patient and administrative files, as needed. Copying, and faxing duties. Collecting co‑pays and cash from patients, getting authorization on credit cards, as needed. Entering charges, payments, and balancing the day in the computer, as needed. Extensive travel required on occasion. Other duties as assigned. #J-18808-Ljbffr