Customer Relations Specialist II

Customer Relations Specialist IIEastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. We are seeking a Customer Relations Specialist II to support our client's team.Job Title: Customer Relations Specialist IILocation: Santa Ana, CAPay rate: $21.50 to $23.50Employment Type: Temp-to-hireFLSA Status: Non-exemptSchedule: M-F 3:00 pm to 11:30 pm (Training is held from 6 am to 2:30 pm)What You'll Do:Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally. Collaborate with Operations and other departments to find appropriate solutions for customer responses. Provide accurate, valid, and complete information by using the department protocols to our customers. Resolve queries by clarifying the customer's issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem. Maintains accounts by processing customer adjustments. Continuously updates department spreadsheet of incoming orders. Escalate unresolved issues to the appropriate lead/supervisor.Who You Are:High school diploma or equivalent; college degree preferred. You will have at least 1+ years of relevant customer relations experience. You will have strong problem-solving skills. You will have excellent communication skills. You will have excellent listening skills and an empathetic voice and manner. Organized, detail-oriented, and possess strong interpersonal skills. Knowledgeable in Google Workspace systems. Knowledgeable in Salesforce preferred. Keep emotions under control, remain open to ideas, and try new things.Benefits: Eastridge Workforce Solutions offers the following benefits, subject to applicable eligibility requirements. Use this link to learn more about benefits available to Eastridge's temporary employees. Due to the varying length(s) of temporary assignments, Eastridge Workforce Solutions' Temporary Staff are not eligible for paid time off, unless required by applicable state law in which the position is based. However, from time to time Eastridge's clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.Equal Opportunity Employer: Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Please note that Eastridge is unable to provide visa sponsorship to applicants. Background Checks: Certain clients require Eastridge Workforce Solutions to perform background checks. Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Privacy: Information collected and processed as part of your candidate profile, job application, resume, and/or any other information you choose to submit is subject to Eastridge's Privacy Policy, as well as Eastridge's Pre-Use Notice of Collection and Automated Decision-Making Technologies. By applying for this position, you consent to being contacted by Eastridge Workforce Solutions and its agents or authorized service providers regarding employment opportunities, assignments, and the recruiting process. Communications may be by phone call, AI-assisted or AI-generated phone call (where permitted by law), automated text message (SMS), or email. The purposes for these communications may include, but are not limited to, confirming your interest in available opportunities, scheduling interviews, conducting initial screening conversations, and collecting information relevant to your application. Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier. You may opt out of receiving text messages at any time by replying "STOP" to any SMS message. For additional information regarding our text messaging practices, please review our SMS Terms and Conditions at: You may opt out of receiving e-mail by clicking the "Unsubscribe" button.