Asset Protection Coordinator

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Purpose and Summary The purpose of the Asset Protection Coordinator (APC) is to improve the retail customer experience and mitigate company losses to external theft in their assigned store. This position requires superior customer service skills and experience implementing loss prevention and operational strategies. The APC reports directly to the District Asset Protection Leader and works closely with store leadership and specialized divisions within the Asset Protection Department. The APC monitors store activity, gathers information on theft and operational vulnerabilities, and is a visible presence aimed at deterring theft. APCs wear a specialized CVS store uniform and do not perform operational duties such as unloading truck deliveries or manning a POS terminal. Primary Job Duties & Responsibilities Provide attentive, friendly customer service. Greet all customers, answer general questions, and assist with opening and securing locked shelves and showcases per request. Move throughout the store to monitor assigned area for activity that could cause loss of CVS Pharmacy assets/products. Communicate with Store Management about observations and request assistance if theft is suspected. Do not apprehend suspected shoplifters. Inspect high‑risk product categories regularly to detect and deter theft activity. Ensure use of approved asset/product protection equipment and the security labeling program. Prepare External Theft reports in the Auror system as incidents occur and monitor feeds to gather and share intelligence on known repeat offenders with key stakeholders. Required Qualifications Physical abilities to support the essential functions of the role, such as standing, moving throughout the store, stooping, kneeling or crouching, and reaching or grasping objects on lower shelves. Able to apply security tags and use keys to open and close locks. Excellent observational skills and ability to recall and describe detailed facts. Able to see and hear to perform observational duties, including reading small print on labels, tags or containers. Able to engage and communicate well with customers and provide excellent customer service. Effective verbal and written communication skills. Able to prepare and submit external theft reports. Communicate effectively with both Asset Protection and Store Leadership teams. Work a flexible schedule that will include nights and weekends. Responsibilities – % Time Provide customer service to prevent theft and reduce friction caused by product protection by unlocking and securing devices as needed – 60% External Theft Reporting and review potential links of habitual offenders in Auror System. Proactive Intelligence Sharing with DAPL, ORC Team and Store Manager – 30% Monitor store compliance with AP related programs that prevent external theft. Take corrective action within this job description to remedy any vulnerabilities. Report findings to DAPL and Store Leadership – 10% Preferred – Equivalent Experience High School Diploma or General Equivalent Development (GED) Required – 1 To 3 Years Experience 1 to 3 years of experience in a similar role. Anticipated Weekly Hours 40 hours per week Time Type Full time Pay Range Typical pay range: $20.42 – $29.42 per hour. Base hourly rate or full‑time salary depends on experience, education, geography and other factors. Benefits Full‑time employees are eligible for a comprehensive benefits package including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs and other resources. Additional benefits details are provided during the application process. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. The application window for this opening closes on 08/04/2026. #J-18808-Ljbffr