Community Life Service Coordinator

About The Community Builders The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive. About Community Life at TCB Community Life (CL) is TCB’s place‑based model that uses stable housing as a platform for connecting families, seniors, and households with disabilities to community resources and opportunities. We engage residents in creating programs and building strategic partnerships with local stakeholders to create pathways to opportunities in early education, economic mobility, youth development, voting registration, health, and resident leadership. Community Life’s goal is to create equitable access to community supports, resources, and opportunities for all residents so that everyone can thrive. The successful candidate will have a chance to join in a once‑in‑a‑generation neighborhood transformation plan made possible through the Choice Neighborhood Implementation Grant. About Choice Neighborhoods Implementation Grant (CNI) The Choice Neighborhoods Implementation grant leverages significant public and private dollars to support locally driven strategies that address struggling neighborhoods with distressed public or HUD‑assisted housing through a comprehensive approach to neighborhood transformation. Local leaders, residents, and stakeholders—including public housing authorities, cities, schools, business owners, nonprofits, and private developers—work together to create and implement a plan that unleashes the full potential of communities by revitalizing severely distressed public and/or assisted housing and catalyzing critical improvements in the neighborhood, including businesses, services, and schools. Woodhill Homes Project The Cuyahoga Metropolitan Housing Authority and the City of Cleveland were awarded a $35 million FY 2020 Choice Neighborhoods Implementation Grant for the Buckeye‑Woodhill neighborhood. The project will create 800 new, mixed‑income rental units; develop a new health clinic, early childhood education center, and retail space on a commercial corridor; rehab owner‑occupied housing and infill vacant lots; and connect residents to employment, health, early learning and education opportunities. In the current phase, residents have been relocated to temporary housing while new housing is built. This phase requires mobile outreach and home visits in the community where people have relocated. Position Description Reporting to the Community Life Senior Manager‑Resident Experience, the Community Life Service Coordinator (CLSC) develops, coordinates, and implements support services for residents of Woodhill Homes. The case manager ensures resident and community success through close work with the property management team, the economic stability coordinator, youth development specialist, and all Choice partners. The case manager works one‑on‑one with residents to assist them in achieving personal goals related to health, education, financial self‑sufficiency, social connectedness, and housing stability. The case manager will work with each family to create family success plans that guide the support, interventions, and referrals needed to meet the family’s and individuals’ needs. The plans are resident‑centered and evolve to ensure resident needs are met. The case manager collaborates with the Community Life data team and Choice evaluation partner to track performance measures and administer an annual survey. Essential Functions Provide mobile case management and resident services, meeting with residents at least once a quarter in their homes or within the community. Conduct assessments of resident households for strengths and opportunities for growth. Develop and implement a Family Success Plan for each household, assessing and developing S.M.A.R.T. goals and outcomes aligned with Choice metrics. Participate in resident and community meetings relevant to advancing Choice goals, including steering committee working groups and monthly community‑based organization meetings in the neighborhoods residents currently reside in. Integrate relocation activities into Family Success Plans to ensure residents experience minimal interruptions to their lives and goals. Work collaboratively with property management and TCB development team to ensure smooth transitions, housing stability, and clear communication about the Choice grant, construction, and relocation. Build positive relationships in the community to maintain current partnerships and ensure resources are available through resident services. Monitor residents’ housing stability on an ongoing basis and provide mediation services between residents and Property Management for issues such as maintenance requests, late rent payments, or conflicts. Coordinate with other agencies/partners to provide rent and utility assistance and develop plans to address lease infractions. Coordinate and communicate with TCB property management as residents begin returning to new housing, assisting in the lease‑up process for residents and conducting welcome orientation clinics with TCB PM. Administer an annual survey to residents. Attend training and continuing education opportunities offered by the Community Life team. Attend weekly and monthly staff meetings. Keep CL Senior Manager‑Resident Experience apprised of issues affecting residents. Document and maintain accurate and up‑to‑date records in data‑tracking software. Knowledge, Skills, and Abilities Ability to understand and respect values, attitudes, and beliefs that differ across cultures and respond appropriately with residents in planning, implementing, and evaluating programs and services. Willingness to work in the community, enter residents’ homes, and meet residents where they are to provide required support. Personal transportation is required to meet families in their temporary residences during the relocation phase. Ability to attend evening and weekend community events as needed. Excellent communication, organization, and writing skills. Capable of building and maintaining positive relationships with a wide variety of stakeholders, including residents, senior staff, volunteers, interns, and community partners. Experience working with families to support their aspirations. Ability to collect, track, and understand data to assess programs and partnerships and inform strategies. Operate on time, with consistency and a high level of integrity and professionalism; provide excellent customer service to residents and partners. Knowledge of federal, state, and local policies affecting housing is a plus. Education & Experience Bachelor’s degree focused in social work, human services, public health, education, or community development. An associate’s degree combined with professional experience will also be considered. CHW certification or MSW is a bonus. 2+ years of overall professional experience working with families in housing or human services agencies required. Proficiency with MS Excel, PowerPoint, Word, Outlook, and other computer programs. Previous engagement, communication, and collaboration with residents of diverse socioeconomic and cultural backgrounds preferred. Experience working with partners and team members to implement programs and initiatives. Experience working with data management software is a plus. Medical, dental, and vision insurance. 12 Paid Holidays & tenure‑based PTO accruals. Employer contributions to Health Savings Accounts. Company‑paid Life & Disability Insurance. 403(b) retirement plan with company match. Tax‑advantaged accounts: commuter/parking, medical & dependent care FSA. Hospital & Critical Illness Insurance. Confidential, 24/7 Employee Assistance Program. Note: this is a 4‑year grant funded position which will be extended based on future funding. Salary Range: $50‑55k annually. This role is on site 5 days per week. The Community Builders is an equal opportunity employer. #J-18808-Ljbffr The Community Builders, Inc.