Teller (Full Time)

Teller (Full Time)The Teller position is primarily responsible for the accurate processing of paying and receiving transactions while providing courteous, timely, and informative service to ensure that the customer feels completely satisfied. Emphasis is placed on identifying clients' needs and ensuring customers receive a positive impression of the organization. In this position, you will:OperationsEffectively execute teller banking transactions in accordance with Popular's policies and procedures and in adherence to legal and regulatory requirementsProcess payment and receipt of transactions for all product types and services accurately, courteously, and in accordance with established policies and proceduresReference the client by name in all transactions to provide personalized serviceMaintain minimum amount of cash in teller's area and ensure cash is secured according to policies, security/safety measuresRe-stock and balance assigned cash drawer, ATM(s), cash recycler(s), vault(s) as requiredAssist in the processing of night depository bags and currency, and ATM settlements as requiredBe responsible to act in accordance of all bank policies and regulation to ensure the branch passes assessment and auditsSalesWork with branch manager and supervisor to attain or exceed individual goalsConfidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client's financial life priorities in order to deepen customer relationship and refer the products/services that are most appropriate for their situationSupport marketing campaigns and product launches, modifying sales techniques and leveraging marketing tools and branch technology to achieve resultsEducate clients on self-service capabilities and encourage use of digital service channels/banking options (e.g. smart ATM, online and mobile banking, online transfers, People Pay, Mobile Cash, Bill Pay, Digital Wallets, etc.)Interact and work closely with the management team to stay abreast of any new developments and initiatives in the bankBest In Class Customer ExperiencePromote environment of ongoing customer feedback and continuous improvementEffectively respond to customers requesting to update or close their accounts, determining reason for dissatisfaction, and offer possible alternatives; process account maintenances in a compliant mannerAttentively listen to the customer to address any questions or problems the client may have; proactively prevent and resolve any customer problems or issuesRisk ManagementSupport the management of compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, opening/closing procedures, ensuring all security procedures are strictly adheredPromote the branch's active involvement within the community and report all CRA related activities to supervisorProactively identify fraudulent or forged documentation and/or activity and report such activity to the respective supervisorsMaintain confidentiality of customer information and adhere to bank policies and procedures at all timesTo be considered, you will need: Minimum Required: High School Diploma or equivalent along with anticipation of continuing education towards degree combined with six months cash handling and or retail sales experienceBase Salary & Benefits: Our base salary for this position located in New York (US-NY) generally ranges between $23.50 and $24.00 annually, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits. In addition to salary, Popular's well-rounded benefits package for regular full-time and part-time employees includes a comprehensive health plan, flexible time off options, and savings and investment plans. Seasonal/temporary employees are not eligible for these benefits.About Us: Popular is Puerto Rico's leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.