Assistant General Manager

Overview

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients' linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry - 97% - ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

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Responsibilities & Qualifications

The Assistant General Manager (AGM) supports the General Manager in leading all aspects of the business, including Operations, Sales, Service, and Administration. This role is responsible for executing business plans, developing team capabilities, and ensuring high performance across all departments. The AGM plays a critical role in driving safety, productivity, maintaining compliance, improving customer satisfaction, and identifying opportunities for growth and operational improvement.

Key Responsibilities

The AGM will deliver results across the following key areas:

1. Compliance, Safety & Regulatory Oversight
   • Ensure compliance with all company policies and regulatory requirements.
   • Ensure adherence to financial, legal, and operational compliance standards.
   • Oversee training programs to ensure all associates are properly trained and certified.
   • Promote a strong culture of safety, security, and continuous self-development.

1. Building Effective Teams & Team Accountability
   • Lead deployment of ImageFIRST Operating System within geography to drive consistency across functions and platforms.
   • Lead, recruit, and develop a high-performing team across all departments.
   • Drive associate engagement, retention, and succession planning initiatives.
   • Foster a culture of accountability, safety, and continuous improvement.
   • Utilize effective leadership practices, including regular associate engagement and rounding.
   • Support an empowered self-directed team environment.

1. Financial Management & Strategic Planning
   • Achieve financial commitments for profitability within geography.
   • Develop forecasts and communicate performance trends to regional and divisional leadership.
   • Manage financial performance including revenue, expenses, and profitability.
   • Identify and implement strategies to optimize financial results and productivity.
   • Monitor key financial metrics and adjust operations to meet business objectives

1. Operational Excellence & Performance Management
   • Manage departmental productivity and ensure performance expectations are met or exceeded. Ensure efficient processing and delivery of cloth products while maintaining high quality standards.
   • Translate corporate strategy into front-line operational tactics.
   • Conduct operational audits to identify opportunities to improve productivity and performance.
   • Champion and support TRP performance management process including coaching and development activities to continuously build and enhance pipeline and plant performance.
   • Drive continuous improvement initiatives across Service, Production, and Administrative Departments.
   • Monitor and drive key performance metrics related to sales, customer satisfaction, and operational efficiency.
   • Ensure superior performance in both associate engagement and customer satisfaction.

1. Customer Relations & Business Development
   • Establish and maintain strong relationships with key customers and stakeholders.
   • Interface with client executives, including C-suite and regional leadership.
   • Identify opportunities to introduce new products and services to drive growth and retention.
   • Lead contract negotiations and renegotiations with clients.
   • Ensure high levels of customer satisfaction and long-term partnership success.

1. Continuous Improvement & Growth
   • Drive partnership, alignment, and performance with Sales counterparts within geography and national accounts.
   • Identify opportunities to expand accounts and grow business within the district.
   • Drive innovation and process improvements to enhance service delivery and efficiency.
   • Align operational strategies with long-term business goals and market opportunities.

1. Business Execution & Strategy
   • Execute the location's business plan and clearly communicate objectives to all departments.
   • Support Route Sales, Service, Production, and Administrative Departments to ensure alignment with company goals.
   • Analyze market trends and changes and take appropriate action to drive business performance.
   • Identify sales opportunities and support growth, retention, and profitability initiatives.

1. Administrative & Office Management
   • Oversee office and clerical functions, including invoice reconciliation, invoice printing, and report monitoring.
   • Ensure accurate database management and data integrity.
   • Utilize reporting tools to track performance and support decision-making.
2. Continuous Improvement & Initiative
   • Drive process improvements using data, insights, and best practices.
   • Support Lean and operational efficiency initiatives where applicable.
   • Demonstrate initiative by identifying opportunities to improve performance and exceed expectations.

Key Competencies

• Drives Engagement: Ability to lead, inspire, and develop high-performing teams.
• Business Insight: Strong understanding of financials, operations, and growth strategies.
• Customer Focus: Builds strong lasting relationships with customers and stakeholders, ensuring excellent service and client satisfaction.
• Strategic Mindset: Uses data to identify and understand opportunities, options, and potential problem solutions. Translates strategy into actionable plans and results.
• Decision Quality: Uses data and insights to make sound business decisions.
• Communicates Effectively: Strong verbal, written and presentation skills. An ability to communicate effectively as an executive and with executives (internal/external).
• Ensures Accountability: Demonstrates ownership and follow-through on commitments. Ensures similar commitment throughout the team. Follows company industry and internal processes and procedures.
• Plans & Aligns: Achieves results through disciplined planning and operational excellence. Effectively manages multiple priorities in a complex environment.
• Financial Acumen: Strong ability to manage budgets, forecasts, and financial performance.
• Optimize Work Processes: Identifies root causes and implements effective solutions.
• Interpersonal Savvy (IE)/Approachability: Recognizes and can balance personal agenda with those of stakeholders. Brings a balanced perspective to situations. Is easy to talk to, builds rapport quickly and makes others feel comfortable sharing ideas or concerns.

Company Values & Benefits

Required Competencies:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do

Benefits:

• Weekly pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Paid Parental Leave
• Tuition Reimbursement
• Referral Program
• Great company culture
• Collaborative team environment

EOE / Drug-Free Workplace


We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.