Patient Service Representative

Essential Functions - Prior/Current work in a Dental Office Strongly Preferred Informs patient prior to visit about the fee assessment process or co-pays Performs patient pre-registration function and runs eligibility reports to determine insurance coverage. Verifies third-party insurance coverage via on-line verification or telephone. Receives and acknowledges all health center patients and visitors. Maintains and verifies patient schedule. Reviews sections of the patient information forms. Collects all co-payments or initial fees from patients prior to the patient seeing the provider. Obtains patient’s signature on health care forms (for example, Medicaid and Medicare Authorization Forms, etc.). Scan patient’s identification and insurance Cards into the EMR System Services a minimum of 35 to 40 patients daily. Schedules appointments in the EMR System. Backfills the Medical Assistant to record messages for providers (for ex: RX refills, pharmacy, calls from other health care providers, etc.) Handles and processes a high volume of phone calls (70-80 a day) Places calls to patients to remind them of their appointments. Contact patients who have missed their appointments, ascertain why, and reschedule if necessary. Facilitates scheduling referral appointments for patients if needed. Inputs data into computer system on an as needed basis Provides printed patient instructions, community resources, clinical visit summary and any lab, diagnostic study, or referral orders. Performs batching process and real time check out to include creation of daily batch and end of day batch reconciliation. Assist with scheduling activities to support improving patient access including no show reports and care gap report. Makes change and issues a receipt to the patient. Registers and updates patient, emergency contact, financial and insurance information Processes referrals on an as needed basis Performs other duties as assigned Qualifications/Experience: General education degree or high school diploma Three (3) to five (5) years’ experience in medical setting Knowledge of dental/medical and terminology, procedures, and diagnosis Knowledge of computer and relevant software applications (Microsoft Suite EMR) Knowledge of general administrative and clerical procedures Working knowledge of dental/medical insurance Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr emergemarket.com