SUPERVISOR I Agent Admin Team Supervisor

SUPERVISOR I (535971) — Agent Admin Team SupervisorCovered CaliforniaJC-535971 - Agent Admin Team Supervisor SUPERVISOR I$7,172.00 - $8,910.00 per Month New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.Final Filing Date: 11/3/2026This position's office headquarters location is designated in Sacramento County. Travel expenses associated with commuting to the employee's office headquarters location are not reimbursable, other than authorized transit subsidies.NOTE: To be considered for this job opportunity, applicants must be reachable on an employment list, have transfer eligibility, or have reinstatement eligibility. If you are new to California State service and you do not have list eligibility, you must take the exam for this classification. To gain employment list eligibility, please click here to access the exam bulletin.NOTE: Possession of minimum qualifications will be verified prior to interview and/or appointment . If it is determined that an applicant does not meet the minimum qualifications, the applicant's name may be removed from the eligibility list.Covered California does not provide visa sponsorship and is not an E-Verify employer.Effective July 1, 2025, in response to the budget deficit, the Department of Human Resources (CalHR) has implemented the Personal Leave Program 2025 (PLP 2025). PLP 2025 requires that each full-time employee working their assigned work schedule receive a 3 percent reduction in pay in exchange for 5 hours of PLP 2025 leave credits monthly through June 30, 2027.You will find additional information about the job in the Duty Statement.This position may be eligible for telework. In accordance with Government Code section 14200, only employees who reside in California are eligible for telework. The amount of telework is at the discretion of the Department and based on Covered California's current telework policy. While Covered California supports telework, in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksite with minimal notification if an urgent need arises, as determined by the Department.You will find the Minimum Requirements in the Class Specification.Job Code #: JC-535971Position #(s): 801-220-4800-003Working Title: Agent Admin Team SupervisorClassification: SUPERVISOR I $7,172.00 - $8,910.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.# of Positions: 1Work Location: Sacramento CountyTelework: HybridJob Type: Permanent, Full TimeCovered California works to improve the health of all Californians by assuring their access to affordable, high-quality healthcare. Our employees are the vital link that ensures that our vision, mission, and values are fully realized and are the driving force that allows us to continually provide exceptional service to those who need it most.We offer an award-winning wellness program, inclusive and diverse atmosphere, employee recognition programs, on site fitness centers at our Sacramento and Service Center locations, and free parking at all of our locations!Life can change in an instant – so can your career!Visit our website to learn more about why Covered California is an employer of choice.A Statement of Qualifications (SOQ) must discuss how your education, training, and experience qualifies you for this position. The SOQ must be no more than two pages in length, 12 pt. Arial font, and must address each of the items listed below in the order they are listed. The number and question must be typed in your SOQ before your response. Policy application and complex issues: Describe a complex issue you handled that required researching, interpreting, and applying policies or procedures. How did you analyze the facts, ensure a consistent and well-supported decision, communicate your rationale, and determine whether escalation was needed? Process improvement and partnership: Give an example of a process, workflow, or service improvement you led or coordinated. How did you use data or feedback to identify the need, work with internal or external partners, manage implementation and staff communication, and measure whether the change improved accuracy, timeliness, or service?Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.Final Filing Date: 11/3/2026Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:Address for Mailing Application PackagesYou may submit your application and any applicable or required documents to:Covered California ECSU Attn: HRB-ECSU-DC 1601 Exposition Blvd. Sacramento, CA 95815Address for Drop-Off Application PackagesYou may drop off your application and any applicable or required documents at:Covered California ECSU HRB-ECSU-DC 1601 Exposition Blvd. Sacramento, CA 95815 Monday - Friday 08:00 AM - 05:00 PMThe following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.Resume is required and must be included.Statement of Qualifications - Please attach your SOQ to your application. Applications received without an SOQ may not be considered.Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.The Human Resources Contact is available to answer questions regarding the position or application process.Human Resources Contact: HRB-ECSU-DC View phone number on click.appcast.io View email address on click.appcast.io Contact: EEO Office View phone number on click.appcast.io View email address on click.appcast.io California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.All applicants shall be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice and Federal Bureau of Investigation to disclose criminal records.You must not be employed by or otherwise affiliated with health insurance carriers, other insurers, agents, brokers, health care professionals, health facilities, or health clinics, or trade