Service Advisor

Dealership:

L0766 Mercedes-Benz of Paramus

Mercedes-Benz of Paramus

NOW HIRING TOP-PERFORMING MERCEDES-BENZ SERVICE ADVISORS!

Pay: Uncapped, performance-driven annual earning potential of $60,000 to $155,000+

Schedule: Full-time

Department Hours : Monday to Friday, 7am-6pm; Saturday 8am-3pm

If you are a top producer with a proven track record of prioritizing customer experience and loyalty, delivering a strong sales performance, and possess disciplined process execution, APPLY TODAY!

As one of more than 300 Lithia & Driveway Dealerships nationwide representing over 30 manufacturers in 25 states, we offer industry-leading benefits, personal and professional growth opportunities, and a fantastic team to work with that you won’t find anywhere else.

Who We're Looking For:

• 2-3+ years of previous Service Advisor experience, Mercedes-Benz experience preferred
• Well-versed in using CDK and XTIME (strongly preferred)
• Top-producer status in service department sales and gross
• Consistently high CSI and customer retention scores
• Strong courteous and professional communication skills
• Process driven, detail-oriented with strong accountability and a sense of urgency
• Solid automotive service knowledge (technician background is a plus)
• Acceptable driving record and a valid driver's license in your state of residence

Why Join Our Team?

• One of the strongest Mercedes-Benz service operations in the region
• Backed by Lithia & Driveway with 300+ dealerships nationwide
• A high-performance culture that rewards execution and accountability
• Real opportunity to earn at the top of the pay scale
• Strong leadership, modern facility, and a professional, results-driven environment
• Career growth across 30+ brands in 25 states

What You'll Do:

• Serve as the communicator and liaison between the customer and technician
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
• Write accurate, profitable, and complete repair orders based on both customer needs and technician recommendations
• Deliver a premium luxury customer experience every day
• Present inspection results with confidence to close work, build value, and maximize customer pay
• Drive strong customer pay labor per RO and gross performance
• Control timelines, approvals, and expectations
• Maintain exceptional CSI, retention, and revenue metrics
• Execute warranty and service processes with zero excuses

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

The estimated annual earnings for this position ranges from $56,630 to $154,512. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes commission based off individual sales and gross profit, and bonuses based on individual manufacturer approvability, customer pay labor per RO, and flat rate hours.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. Information about LITHIA’s comprehensive benefits can be reviewed on our careers site at

If you are tired of average pay, weak leadership, or working in an environment that doesn’t reward excellence — this is your upgrade.