Collections Specialist II

Collections Team Member

As a key member of the collections team, you will be responsible for managing and optimizing the collections process while adhering to corporate and legal guidelines. Your role involves direct interaction with clients and internal stakeholders to ensure timely payment of invoices and resolution of billing issues.

Responsibilities include:

• Understanding and adhering to all corporate guidelines for pricing, legal, product, SOX (Sarbanes Oxley), and country-specific laws.
• Evaluating credit history and assisting in preparing Sales Agreements with Sales for non-standard terms before presenting to clients.
• Starting collections process through automated iCollections workflows, combining direct collection efforts via phone and email to the client.
• Responsible for collecting payment for assigned invoices, measured on success of invoices collected in each aging category, frequency of client contact, cash collected, and managing unapplied cash and credits with refunds/applications.
• Supporting B2B rolling regional portfolio of invoices handling approximately 600 transactions targeted at the beginning of each quarter.
• Documenting actions and touchpoints for 90/60/30/0 transactions to meet target goals for receivable funds.
• Maintaining frequency of interaction with clients on invoice status, including payment dates, payment promises, and issue resolution.
• Maintaining contact with internal and external stakeholders to resolve payment issues, measured by the average of days since last contact by transaction.
• Identifying client issues early and escalating to management and sales.
• Providing recommendations for enforcing terms or preparing a payment plan directly with the client.
• Coordinating with the Order Management teams to validate clients' outstanding balance or refund any overpayment, coordinating with Cash Applications.
• Coordinating with the Portal team to support electronic invoicing and collecting through clients' portals.
• Preparing credit memos and accurate coding depending upon the nature of the credit.
• Providing monthly reports to management and Sales on all balances exceeding USD 10K that are 60 days delinquent.
• Meeting and exceeding all individual monthly and quarterly cash collection, delinquency, unapplied cash, DTC, and UTC targets.
• Demonstrated ability to present updates to internal and external stakeholders as needed.
• Proficiency in Microsoft Office, Word, Excel, and PowerPoint.

Skills:

• 3-5 years of related office experience in areas such as Customer Service, Collections, or Sales Support.
• Proficient in Microsoft Word, with Oracle and CRM system knowledge as a plus.
• Above average proficiency in Microsoft Excel, including creation of formulas, sorting, filtering, and general spreadsheet manipulation.
• Excellent oral and written communication skills.
• Ability to communicate with a diverse audience at various levels and across different countries and cultures within the organization.
• Effective listening skills and excellent customer service skills.
• Strong initiative and ability to work in a fast-paced, high-pressure environment.
• Excellent time management skills and ability to meet tight deadlines.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to adapt to a constantly changing environment.
• Strong interpersonal skills and a team player.
• Ability to build strong internal and external business partnerships.

Who You Are:

• Motivated, high-potential performer with a demonstrated ability to influence and lead.
• Strong communicator with excellent interpersonal skills.
• Able to solve complex problems and successfully manage ambiguity and unexpected change.
• Teachable and embracing of best practices and feedback as a means of continuous improvement.
• Consistently high achiever marked by perseverance, humility, and a positive outlook in the face of challenges.