Front Desk Associate

Front Desk Representative - Primary Care Office

Coastal Health
Location: Jacksonville Florida
Position: Full-Time

Coastal Health is looking for a friendly, professional, and dependable Front Desk Representative to join our Primary Care team.

The Front Desk Representative will be the first point of contact for our patients and will play an important role in creating a welcoming and positive experience from the moment they arrive.
Responsibilities

• Greet patients in a friendly and professional manner
• Check patients in and out for appointments
• Schedule, reschedule, and confirm patient appointments
• Verify patient demographics, insurance, and other necessary information
• Collect copays and other patient payments as required
• Answer incoming phone calls and assist patients with questions
• Communicate messages to providers and appropriate office staff
• Maintain accurate patient information and documentation
• Assist with referrals, records, and other front-office tasks
• Protect patient privacy and follow HIPAA guidelines
• Maintain a clean, organized, and welcoming reception area
• Provide excellent customer service to patients, families, and visitors
• Perform other administrative duties as needed

Qualifications

• Previous medical office or front desk experience preferred
• Excellent customer service and communication skills
• Professional and friendly demeanor
• Strong organizational and multitasking abilities
• Comfortable working in a fast-paced healthcare environment
• Basic computer skills and ability to learn electronic medical record systems
• Ability to handle sensitive patient information professionally and confidentially
• Dependable, punctual, and team-oriented

Ideal Candidate

The ideal candidate is someone who enjoys helping people, communicates well, stays organized, and can provide a warm and professional experience for every patient. Previous healthcare experience is a plus, but we are willing to consider candidates with strong customer service and administrative experience.

Join the Coastal Health team and become an important part of the patient experience in our Primary Care office!

Minimum 1-3 years experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.