Valet Attendant

Job Description

The Valet Attendant is responsible for delivering outstanding service to hotel guests by assisting with arrivals and departures, operating guest vehicles safely, and maintaining organized valet operations. This position requires strong customer service skills, attention to detail, and the ability to work efficiently in busy environments while upholding hotel policies and safety procedures.

Responsibilities

• Greet guests upon arrival and departure with a friendly and professional attitude.
• Safely park and retrieve guest vehicles in designated parking areas.
• Assist guests with luggage and provide directions or information about hotel amenities, services, and events.
• Maintain proper vehicle handling procedures and follow key control and ticket tracking processes.
• Conduct quick visual inspections of vehicles when parking and retrieving.
• Maintain efficient traffic flow and assist with vehicle staging during busy periods.
• Communicate with supervisors and team members to ensure smooth operations.
• Follow hotel policies, safety procedures, and appearance standards.
• Maintain cleanliness and organization of valet areas, key storage, and staging locations.
• Provide prompt assistance to guests and address service requests professionally.
• Demonstrate a strong guest-first mentality and maintain professionalism during high-volume periods.

Qualifications

• High School Diploma or GED required.
• Previous customer service or hospitality experience preferred.
• Valid state-issued driver's license required.
• Ability to safely operate various types of vehicles, including manual and automatic transmissions, preferred.
• Strong communication and customer service skills.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Ability to stand, walk, run, and lift luggage for extended periods of time.
• Ability to work outdoors in all weather conditions.
• Position is safety-sensitive and subject to drug testing.

About Us

Do you like jobs that rock? Are you fun and highly motivated? Do you like to take on team-based challenges and deliver high-quality work? If so, then you may be a great candidate for our Hard Rock Hotel & Casino Tulsa team!

Hard Rock Hotel & Casino Tulsa is Oklahoma's premier gaming and resort destination. This award-winning resort features 2,600+ electronic, poker and table games, 35,000+ square feet of ultramodern meeting and convention space, an 18-hole championship golf course, multiple food and entertainment venues, and a 2,700-seat event center. Hard Rock Hotel & Casino Tulsa is the flag ship of Cherokee Nation Businesses' hospitality division.

Here's what awaits you:

• Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).
• Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
• Work-Life Balance: Enjoy flexible spending accounts, maternity/ paternity leave, and voluntary benefits for added peace of mind.
• And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.

About the Team

Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment

Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country. As the gaming and hospitality business of the Cherokee Nation, CNE owns and operates a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.

Step into a world of possibilities:

• Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms.
• Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.
• Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.
• Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.

More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home. We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.

Company: Cherokee Nation Entertainment