Customer Enablement Manager, West

Elevator Pitch If you are an excellent relationship builder, passionate about the customer experience, and inspired to help make the world a safer place, then this is the role for you! Customer success is vital to Evolv's long-term mission and profitability. Our customers must experience clear, measurable value from their Evolv systems, not only at deployment, but throughout their lifecycle. As a Customer Enablement Manager (CEM), you will build strong relationships with your portfolio of customers and ensure they onboard successfully, adopt consistently, operate confidently and realize meaningful outcomes from their investment. Performance Outcomes First 30–90 Days Become fully competent in Evolv's products, workflows, and enablement methodology. Learn the CX operating model (onboarding, enablement, training, adoption, renewal readiness, customer health). Build relationships with Sales, Program Management, Support, Technical Sales & Solutions, Channel Operations, and Marketing to understand customer history, deployment context, and value drivers. Begin engaging with customers in onboarding activities, training preparation, and early adoption. 3–6 Months Contribute to day‑to‑day customer onboarding, training and value‑realization activities across the install base. Deliver virtual and onsite training sessions covering system operation, best practices, and Evolv Academy learning paths. Begin developing baseline success plans focusing on adoption, learning milestones, and operational excellence. 6–12 Months Fully own your customer portfolio, including onboarding new customers, building proactive success plans, and driving adoption of learning resources such as Evolv Academy, MyEvolv Portal, and other customer platforms. Monitor customer health, usage signals, and feedback to identify risks early and mitigate them. Lead regular performance reviews and business value conversations using customer dashboards. Manage a smooth renewal readiness process by ensuring strong adoption, value realization, and risk reduction. 1+ Year Be recognized as a strategic customer advocate with deep account relationships across accounts. Maintain an internal network of cross‑functional partners to accelerate customer outcomes. Consistently deliver measurable impact across accounts—increased system usage, reduced friction, higher training completion, and strong renewal rates. Operate independently while driving scalable improvements to the broader customer enablement program. The Work Customer Onboarding & Training Customer onboarding, and go‑live activities with Program Management, TSS, and Support. Deliver structured training sessions (onsite and virtual) tailored to each customer's operational environment. Ensure customers complete the right Evolv Academy learning paths and certifications. Customer Adoption & Value Realization Build and execute proactive success plans to drive consistent system usage, optimized detection performance, and operator confidence. Continuously guide customers to evolve workflows, staffing, and operating procedures to maximize value. Promote adoption of MyEvolv, training content, and all customer enablement resources. Conduct scheduled check‑ins, performance reviews, and Quarterly Business Reviews (QBRs). Customer Health & Risk Management Work with the Red Accounts team to identify at‑risk accounts and develop get‑well plans. Coordinate with Support, Technical Sales & Solutions, and other teams to ensure escalations are handled promptly. Maintain clean, accurate CRM documentation including contacts, milestones, health scores, and renewal context. Renewal Readiness & Growth Support Proactively identify and engage the appropriate stakeholder champions, operational owners, and economic buyers. Lead the enablement workstream that ensures customers achieve the outcomes required for renewal. Minimize renewal friction by driving strong adoption, ensuring operators are well trained, and clearly demonstrating ongoing business value. Leadership & Structure This role reports to the Senior Scaled Program Manager and sits on the Customer Experience team in the Revenue Organization. The team is distributed across the United States and is opening new opportunities. Most team members work remotely when they are not traveling to meet with customers. Location While this role is posted for a candidate ideally based in Portland, Oregon, we are open to exceptional candidates in other locations throughout the Western region—Arizona, Utah, Nevada, California, and Washington. Travel demands may reach 25–30% of the time, with flexibility for occasional nights, weekends, and holidays. Compensation and Transparency Statement The base salary range for this full‑time position is $73,000–$117,000. In addition to base salary, this role offers a competitive target bonus, equity, and a comprehensive benefits package. The range reflects our commitment to pay transparency and equity in alignment with applicable state laws. Compensation is determined based on role, level, location, market benchmarks, and internal equity. Benefits Equity as part of the total compensation package. Medical, dental, and vision insurance. Health Savings Account (HSA). A 401(k) plan with 2% company match. Flexible Paid Time Off (PTO) with manager approval. Quarterly stipend for perks and benefits that matter most to you. Tuition reimbursement to support ongoing learning and development. Subscription to Calm. EEO Statement Evolv is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace, and all employment decisions are made without regard to race, color, religion, national or social origin, sex, age, disability, HIV status, sexual orientation, gender identity, or veteran status. We do not tolerate discrimination or harassment in any form. Accommodation & E‑verify Evolv is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. If you need a reasonable accommodation as part of the application process, please connect with us at View email address on click.appcast.io. Evolv participates in E‑verify for all employees after completion of Form I‑9. #J-18808-Ljbffr Evolv Technology