Client Care Associate (Part-time & Full-time Opportunities)

Job Description

Job Description

Position SummaryMy Senior Health Plan (MSHP) is seeking compassionate, professional, and service-oriented Client Care Associates to join our Client Services team. This role is responsible for delivering exceptional client experiences through inbound and outbound phone interactions, supporting client inquiries, conducting welcome calls for new clients, and assisting with ongoing client engagement initiatives.The ideal candidate is an excellent communicator who enjoys helping others, is comfortable speaking with seniors and their families, and demonstrates a commitment to providing outstanding customer service. This individual will play a key role in strengthening client relationships and ensuring a positive experience throughout the client journey.Essential Duties and ResponsibilitiesClient EngagementConduct welcome calls to new MSHP clients to introduce services, answer questions, and ensure a smooth onboarding experience.Make outbound calls to clients for follow-ups, service updates, appointment reminders, surveys, and other client care initiatives.Receive and manage inbound phone calls from clients, caregivers, and prospective clients.Build positive relationships with clients through professional and empathetic communication.Client SupportAssist clients with general questions regarding services, processes, and available resources.Escalate complex issues or concerns to appropriate team members when necessary.Document all client interactions accurately within company systems and databases.Maintain confidentiality and compliance with all company policies and applicable regulations.Administrative SupportUpdate client records and maintain accurate documentation.Support Client Services team projects and outreach campaigns.Assist with scheduling, data entry, and general administrative tasks as assigned.Participate in team meetings, training sessions, and ongoing process improvement efforts.QualificationsRequiredHigh school diploma or GED.Minimum 1 year of customer service, client support, call center, healthcare, insurance, or related experience.Strong verbal and written communication skills.Comfortable making and receiving high volumes of phone calls.Strong organizational skills and attention to detail.Ability to multitask and manage competing priorities.Proficiency with Microsoft Office applications and web-based systems.PreferredExperience working with Medicare beneficiaries, seniors, healthcare, or insurance clients.Experience with customer relationship management (CRM) platforms.Bilingual capabilities are a plus.Key CompetenciesCustomer Service ExcellenceEmpathy and CompassionRelationship BuildingProfessional CommunicationProblem SolvingAccountabilityTime ManagementTeam CollaborationAdaptabilityPhysical RequirementsProlonged periods of sitting and working on a computer.Ability to communicate effectively by telephone and video conferencing.Ability to work in a fast-paced environment while maintaining professionalism and accuracy.Why You'll Love Working HereAt My Senior Health Plan, we believe taking care of our employees is just as important as taking care of our clients.We offer:Competitive hourly pay ranging from $18-$23 per hourAnnual bonus opportunityMedical, dental, and vision insurance with 75% employer-paid medical premiumsLife insurance and voluntary benefits including pet insurance, disability, accident, critical illness, and hospital indemnity coverage401(k) with up to 4% company match plus annual profit sharing (3-7% of base pay)Paid vacation, sick time, and company holidays, including the entire week of Christmas offPaid parking at our beautiful La Jolla office-just steps from the beachComprehensive training and ongoing professional developmentOpportunities for career growth and internal advancementOur Core ValuesClient-Centric ServiceWe put our clients at the center of every decision.IntegrityWe do the right thing, every time.PositivityWe bring enthusiasm, kindness, and optimism to our work.Growth MindsetWe embrace learning, innovation, and continuous improvement.Join Our TeamIf you're passionate about helping others, thrive in a collaborative environment, and want to build a meaningful career with a company that's making a difference, we'd love to hear from you.Apply today and help us deliver the exceptional service our clients deserve.