Lead Meter Technician

Summary The Lead Meter Technician provides on‑site guidance, direction, and technical assistance to lower‑level technicians in the repair and maintenance of water meters and related utility infrastructure, including support for the Advanced Metering Infrastructure (AMI) system. The role coordinates and oversees field staff for routine and complex assignments, supports customer service functions related to utility billing and water accounts, and ensures compliance with policies, safety practices, and AWWA regulations. Reports to the Utility Billing Manager. Essential Job Duties Provides on‑site guidance, direction, and technical assistance to lower‑level technicians concerning job completion. Coordinates and oversees work activities for both routine and complex tasks or components of larger assignments. Organizes, prioritizes, assigns, and oversees the work of lower‑level field crews; monitors work in progress, inspects completed work, and provides feedback. Utilizes software to review and print reports for high‑bill investigations, missing reads, and other issues within the AMI system. Oversees work order management to ensure assignments are completed accurately, properly documented, and within established timeframes; manages work orders within the system, including assigning and reassigning tasks as needed. Coordinates with office staff to keep meter information accurately updated in the database and collaborates with other utilities departments and divisions to support field service work orders. Locates meters using meter location notes, GIS, as‑built plans, and other resources. Ensures restoration of work sites is completed correctly based on pre‑work site conditions. Inspects city vehicles and work areas for cleanliness and coordinates staff cleaning schedules. Monitors and tracks supplies and returned equipment with warehouse staff and submits requests for additional supplies; provides return equipment reports. Maintains current knowledge of applicable departmental and village policies and AWWA regulations. Conducts high‑bill investigations onsite and engages in discussions with customers. Conducts commercial and meter audits to ensure data accuracy. Oversees the safe and proper use of equipment. Imports and exports meter data to support accurate and efficient meter reading and billing processes; coordinates manual reads and repairs for non‑communicating meters. Utilizes GIS to maintain and enhance the meter layer and support audit activities; ensures accurate records and photo documentation are maintained and trains field staff on proper data collection and system use. Minimum Qualifications High School Diploma or valid equivalent. Five (5) years of experience involving customer service, water meter maintenance, and AMI; must have worked with related meter and/or utility software and hardware. Three (3) years’ experience in a supervisory capacity. Possession of a valid Florida Driver License. Possession and maintenance of a State of Florida Level III Water Distribution License or the ability to obtain it within one year of employment. Preferred Qualifications Associate degree from an accredited college or university. Bilingual (Spanish speaking). Benefits The Village of Palm Springs offers a comprehensive benefits package: Pension Plan: Florida Retirement System – 3% employee contribution, fully vested after 8 years. Paid Holidays: 14 paid holidays per year. Police holiday paid or compensatory at 10 hours; birthday holiday at 8 hours, must be requested and approved. Personal Leave Time: Accrues weekly from hire date; can be used after six months. Medical Insurance: Cigna Open Access Premier and Base Plan. Dental Insurance: Humana Traditional Preferred DPPO Plan. Vision Insurance: Humana Insight Vision Plan. Flexible Spending Accounts: Health and Dependent Care. Employee Assistance Program: Covered employees and family members have confidential professional services. Other Insurance: Basic Life, AD&D, Voluntary Life, AD&D, Long‑Term Disability, Supplemental Insurance, Allstate Identity Theft Protection, Pet Insurance. Probationary Period All positions serve a six‑month probationary period. #J-18808-Ljbffr Village of Palm Springs