Plumbing & Sewer Service Manager

At Harts Services, we aren’t just a top-notch plumbing, sewer, electrical, and HVAC company—we are a team defined by our commitment to excellence. At our core, We Care More. If you do too, you’ll fit right in. We thrive on a high-energy, growth-minded culture built on five core values: Grow or Die, Direct with Respect, Whatever It Takes, Pride of Workmanship, and Service Excellence. If you are a decisive leader who loves coaching teams to win, driving revenue, and delivering legendary customer service, this is the place for you. As our Plumbing & Sewer Service Manager , you will lead, coach, and inspire our field service technicians to smash revenue goals and deliver exemplary customer service. You will act as the vital bridge between our field techs and office operations, ensuring our daily service runs like a well‑oiled machine. Key Responsibilities Coach & Inspire: Host weekly training sessions and conduct field ride‑alongs to mentor plumbing and sewer technicians on Harts’ proven sales process, technical standards, and building customer rapport. Drive Revenue: Hold the field team accountable for meeting and exceeding sales, efficiency, and performance benchmarks. Collaborate: Partner closely with dispatch, customer service, and HR to optimize scheduling, streamline operations, and support team growth. Solve Problems: Serve as the technical and operational safety net for field techs while swiftly resolving customer concerns with empathy and professionalism. Lead the Culture: Champion company culture by living our core values every day and actively participating in recruitment and leadership initiatives. Requirements Experience: 5+ years of experience in the service industry (plumbing and sewer trade experience strongly preferred) AND 5+ years of team leadership experience. Sales Chops: A proven track record in trade sales with the ability to teach technicians how to present options and close with integrity. Superb Communication: Exceptional verbal and written skills; confident in leading meetings and training sessions. Tech Savvy: Comfortable navigating iPads, mobile messaging platforms, and modern field service software (e.g., ServiceTitan). Reliability: Valid driver’s license with a clean driving record. Physical & Working Conditions A balance of office‑based management and field oversight. Ability to stand/walk for extended periods, navigate job sites (including tight spaces, basements, and staircases), work in various weather conditions, and safely lift up to 50 lbs. Strict adherence to all OSHA/WISHA safety regulations. Why Choose Harts? We don't just talk about Grow or Die— we back it up by investing in your professional development. We offer competitive salaried compensation ($90K–$100K), strong benefits, a supportive leadership team, and a workplace where your impact is recognized every single day. If you're ready to build a rewarding career with a company where We Care More , we want to hear from you! #J-18808-Ljbffr Harts Plumbers, Electricians, & HVAC Technicians