Sr Specialist - Franchise Operations Training (Upper Midwest & Central Plains Region)

Position Summary The Sr Specialist Operations Training (SOT) reports to the Manager, Operations Training (MOT) and collaborates with 3‑4 Franchise Operations Managers and/or Directors of Area Operations. This role ensures consistent adherence to Franchise and Company training standards through training, coaching, restaurant certification oversight, Core Training program execution, and enhancing restaurant management and multi‑unit performance. This position also serves as a direct bench for Field Operations Manager, Manager, Operations Training, and other operations and training roles at the Restaurant Support Center. Responsibilities Support and conduct market‑based training for new product implementations/non‑product initiatives for franchise and company markets, including special projects/tests as required. Conduct assessments, provide coaching and feedback during restaurant visits and designated “development days” for restaurant leaders and multi‑unit managers. Assess areas of opportunity and communicate issues and findings with the restaurant leadership teams. Recommend potential training programs with key restaurant and organizational leaders as appropriate. Partner with FOM and organizational leaders to build capability/bench with multi‑unit managers and restaurant management teams. Teach designated Wendy’s University classes in assigned franchise and/or company markets. Provide recommendations and input to Manager, Operations Training and the Restaurant Support Center on market training needs as necessary. Manage the restaurant certification process ensuring a disciplined and consistent standard focus for our Training restaurants that elevates the restaurant and district/organization performance. Support market‑based activities and locally led initiatives (GM Rallies, Divisional / Regional Meetings & New Restaurant openings, New Franchisee onboarding) as directed by FOTM. Provide training and support to internal field operations teams as required. Support the market operations leadership team by developing and following up on new franchisee training as required. Education & Additional Information Education: High School Diploma/GED Travel: 75% Pay Range: $81,000.00 - $138,000.00 Annually What We Expect From You Preferred: Bachelor's Degree Minimum of 5 years in operations with supervisory experience and/or training or equivalent combination of both Exceptional presentation and facilitation skills; able to lead instruction for a wide range of audiences Proficient in Microsoft Office Suite and related presentation tools Strong Organizational and Planning Skills Strong Written and Oral Communication skills Expected Work Location (Field) It is expected that you will primarily perform work at Wendy’s Restaurants or to other field locations as designated by the Company. When not working at a Wendy’s location, you are permitted to work remotely. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Onsite Benefits Our restaurant support roles are eligible for a wide array of benefits, including parental leave, free EAP sessions, company 401k match, and other offerings. Additional Information NOTE: Wendy’s benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval and individual award agreement terms. Those documents supersede all other information regarding Wendy’s benefits, bonus, and other incentives. Wendy’s retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws. #J-18808-Ljbffr Wendy's International