CSR Bilingual Spanish English

We’re looking for bilingual (Spanish/English) professionals to join our Whirlpool Consumer Services team. If you thrive in a fast-paced environment and love turning a standard service call into a stellar customer relationship, this is the role for you.

As a Customer Service Sales Representative, you’ll be the voice of our brand—supporting trade partners and consumers across phone, chat, and email channels.

What Your Day-to-Day Looks Like:

• Be the Expert: Handle inbound inquiries, troubleshoot appliance issues, and schedule service appointments.

• Drive Value: Connect genuinely with customers and confidently introduce and sell Extended Service Plans to ensure their homes stay protected.

• Own the Solution: Navigate multiple screens and systems to deliver seamless, efficient support.

What We’re Looking For:

• The Right Experience: 1–2 years in a call center or sales-driven environment (Entry Level).

• Tech Savvy: Ability to type 35+ WPM while chatting, and familiarity with tools like SAP-eCRM, Genesys, Aspect, Zoom, or Google Workspace.

• Communication Pros: Elite verbal and written skills, with the ability to turn a frustrated caller into a satisfied customer using top-tier soft skills.

• The Basics: High School Diploma/GED, and the ability to pass a background check/drug screen.

The Details:

• Schedule: Full-time (40 hours/week) on-site. Availability needed Monday–Friday, 8:00 AM – 6:00 PM.

• Pay: Competitive starting wage of $16.50/hour.

salary: $16.49 - $16.5 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities

• Meet target expectations by selling and delivering on volume against described company objectives
• Promote brands and Extended Service Plans with passion and knowledge, sharing the features and benefits of protection products to help customers find the right fit
• Help consumers resolve issues by providing troubleshooting information, placing consumer-initiated orders, and scheduling service to ensure full satisfaction
• Negotiate through and diffuse escalated consumer interactions by demonstrating soft skills and taking ownership of the issue
• Manage consumer interactions while simultaneously utilizing multiple computer programs and screens, which requires computer setup comprehension

Skills

• Call Center
• Telephone Etiquette
• Empathy
• Basic Computer Skills
• Active Listening
• Sales Incentives
• BILINGUAL (1 year of experience is preferred)

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.