Communications Officer

About Us

Since our founding in 2005, Georgia Gwinnett College (GGC) has been dedicated to providing an exceptional educational experience to our students. At GGC, we believe that our students' success is our success, and we are committed to creating a culture that supports and uplifts them throughout their academic journey.

As a member of our faculty or staff, you will become part of a dedicated and passionate community of educators and professionals. Together, we work towards a common goal of empowering our students to achieve their full potential, both academically and personally. We take pride in our student body, which represents a multitude of backgrounds, perspectives, and experiences. Whether you are involved in teaching or providing essential services, your contribution will make a significant impact on the lives of our students and the broader community.

In addition to our commitment to student success, we also value the well-being and professional growth of our employees. We offer a comprehensive benefits package, designed to support the needs of our faculty and staff. From competitive compensation to health and wellness programs, and professional development opportunities to work-life balance initiatives, we strive to create an environment where everyone can thrive and feel valued.

Located in the thriving community of Gwinnett County, GGC offers a rich cultural and social landscape that enhances the overall college experience. Our backdrop is a beautiful, modern 260-acre campus located just 30 miles northeast of downtown Atlanta. Our students and employees benefit from the close proximity to various local amenities, including shopping, dining, entertainment, and outdoor recreational opportunities. This vibrant community serves as an extension of our campus, providing a stimulating environment for personal and professional growth.

Join GGC and become part of a dynamic team that plays a pivotal role in shaping the lives and celebrating the achievements of our students. Together, let's make a positive impact and empower the next generation of leaders.


Job Summary

Reporting to the Public Safety Communications Manager, the Communications Officer is responsible for processing and maintaining relatively complex police dispatching and emergency alert systems, office records, video security monitoring, alarm monitoring, incident and accident reports.

The Officer performs detailed multitasking technical work in taking emergency calls, logging call information, entering accurate information into police records and emergency management software, tracking call status, dispatching and coordinating security, police, fire/rescue, special equipment and emergency staff.

The Officer routinely works independently with the assistance of on-duty campus police and security officers. The position is a direct line of communication for the general public and the campus community.

This position is designated as Campus Security Authority (CSA) and is responsible for reporting crimes and other incidents to the Clery Act Compliance Officer for inclusion in the Annual Campus Security Report in accordance with the Federal Clery Act and GGC policy.


Responsibilities

• Monitors alarm systems and security camera systems; greets students, families, and visitors to the Office of Public Safety; operates the police and security communications console; accesses confidential police information
• Operates a multi-line telephone system and radio dispatch console; responds to emergency calls from county E911 system and dispatches the proper responders; operates Dispatch Module (Computer Aided Dispatch), Daily Log, and Search Screens in the Department reporting program; acknowledges officers over the radio and records the time of acknowledgment; provides campus patrols with requested information via radio; transmits messages to officers via radio, phone, in writing, or in-person
• Serves as a liaison for citizen reports, complaints, and officers on patrol; provides incident numbers and call history information to assigned officers; documents all calls (telephone and radio) on appropriate forms when Computer Aided Dispatch system is not operational; analyzes calls for the best way to handle each call, what type of information to be obtained from the caller and which units should be assigned
• Responds to emergency calls and emergency alarm phones and dispatches patrol officers; monitors, or receives alarm notification calls, and dispatches fire, panic, and intrusion alarm responses from the monitoring center
• Provides weekend and special events information
• Prepares 'work orders' for officers on patrol or through the report of community members, and maintains other logs for fire alarm tests
• Contacts appropriate offices for guests, vendors, and coordinates opening of campus buildings
• Complies with all State and/or College mandated training and certifications
• Performs non-supervisory duties including administrative assignments and other duties as assigned

Required Qualifications

• High School or GED
• Valid Georgia driver's license
• Must be able to become POST certified in the first 6 month of employment
• Successful background check
• No felony convictions
• Must be 18 years of age
• Will be required to comply with all State and/or College mandated training and certifications

Preferred Qualifications

• Prior experience with a public safety organization.
• General knowledge of the campus geographical area.
• Possess current POST Communications Officer certification.

Proposed Salary

38,300 - 45,900

Salary offer will be dependent on candidate's experience and qualifications, internal equity considerations, budget availability, and salary administration guidelines.


Knowledge, Skills, & Abilities

• Skilled use of a computer is required in many of the duties
• Excellent listening skills; excellent communication skills (both written and oral; ability to understand and follow written or oral directions;
• Ability to proficiently operate all dispatch center and related office equipment associated with dispatcher job responsibilities.
• Ability to perform shift work and shift rotation
• Ability to multi-task
• Ability to perform overtime assignments; ability to distinguish between colors; ability to perform tactfully, courteously and proficiently under the pressures associated with the position.
• Ability to deal effectively with hostile and/or rude persons.
• Ability to speak clearly on telephone and radio.
• Ability to work closely with others.
• Ability to extract pertinent information from a caller or other information source; ability to talk on the radio and phone at the same time.
• This work may require 24 hour on-call assignments, overtime, working weekends, holidays, 8 hour, 10 hour, 12 hour, and rotating shifts.
• Ability to organize and maintain public safety and general office files.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at .


Conditions of Employment

Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Gwinnett College (GGC). Eligibility of employment is determined by GGC in its sole discretion, and includes but is not limited to confirmation of credentials and employment history reflected in your application materials; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are subject to the applicable federal laws, state laws, statutes, rules and regulations of this institution, and to the bylaws and policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.


Equal Employment Opportunity

Georgia Gwinnett College is an equal employment, equal access, and equal opportunity employer. It is the policy of Georgia Gwinnett College to recruit, hire, train, and promote persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50).

For individuals requiring disability-related accommodations for participation in any event including the application, interview process, or to obtain print materials in an alternative format, please contact HR at View phone number on click.appcast.io or email View email address on click.appcast.io.


Background Check

• Position of Trust + Credit

Other Information

Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Georgia is an open records state.