Customer Service Associate (Retail Apparel)

Job Description

Job Description

Based in San Jose, California, we are a premier provider of high-quality, customized uniforms for local public agencies and first responders, primarily serving Santa Clara County. We deliver highly tailored, hands-on service through expert fittings and rapid order fulfillment. We seek a Customer Service Associate with significant retail experience to provide exceptional customer service, manage store operations, and maintain an organized retail environment in a fast-paced setting.

Key Responsibilities

• Customer Service: Deliver personalized assistance, conducting expert fittings and offering tailored product recommendations.
• Sales Transactions: Operate the cash register, process payments accurately, and handle returns per store policies.
• Product Knowledge: Maintain in-depth knowledge of department specifications and inventory to guide customers.
• Inventory Management: Receive, inspect, and organize inventory; ensure accurate stocking of shelves.
• Special Order Fulfillment: Process and track special orders, coordinating with suppliers and updating clients.
• Store Organization: Keep the store clean, organized, and visually appealing, including stockrooms and displays.
• Team Support: Mentor junior staff in customer service and operational best practices.
• Operational Efficiency: Streamline processes like inventory tracking to enhance service.

Qualifications

• Experience: Significant retail experience in customer-facing roles involving sales, fittings, and inventory.
• Skills:
• • Strong communication for customized client interactions.
  • Proficiency with POS systems and inventory software.
  • Multitasking and prioritization in a dynamic environment.
  • Detail-oriented with focus on store standards.
  • Experience mentoring junior staff.
  • Familiarity with retail software (e.g., POS, inventory tools).
  • Knowledge of visual merchandising.

Schedule & Availability:

• Hours: Full-time (about 40 hours a week) or part-time (about 20–24 hours a week).
• Days: Monday through Saturday, during store hours; shifts set at interview.
• Physical Requirements: Move stock of up to 50 lbs using a dolly or cart, with help where needed; stand for extended periods, and perform repetitive tasks.

Benefits:

• Flexible schedule

Work Location: In person