Hospice Account Executive

Description:

The Hospice Specialist serves as a mission-driven ambassador responsible for developing and strengthening relationships across the healthcare continuum to promote access to exceptional hospice and palliative medicine services. This role works collaboratively with physicians, hospitals, skilled nursing facilities, assisted living communities, case managers, social workers and other healthcare professionals to increase appropriate referrals, improve patient access and support organizational growth.

This is for the Catawba service area.

Through education, consultation and partnership development, the Hospice Specialist advances the organization's commitment to compassionate, patient-centered care while serving as a trusted resource to the medical community. Success in this role is measured by the cultivation of strong referral partnerships, growth in referral and admission volumes, expansion of market presence and the ability to align business development efforts with the mission and values of hospice and palliative medicine.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Demonstrate knowledge of federal, state and other regulations governing hospice care

Work with supervisor to design and carry out a strategic growth plan for health care providers

Make frequent and ongoing contacts with all area hospitals, adult care homes, skilled nursing facilities, home health providers and key physicians based on strategic plan

Develop, maintain and analyze on an on-going basis data on all providers

Provide regular and informative reports on all activities and future strategies

Work closely with care teams to maintain knowledge of special needs or concerns

Educate providers about hospice eligibility and the benefits that hospice utilization offers to the medical community, patients and families. Educate providers about referral process and assist as needed.

Coordinate ongoing education for all new and current physicians in the service area making regular visits to key physician offices

Address referral partner complaints or concerns, collaborate with team and follow-up with customer to ensure satisfaction

Maintain brochures and appropriate written materials in health care provider locations

Demonstrate understanding of nursing home regulations

Work with interdisciplinary team members to establish and maintain positive working relationships with referral partners

Develop educational materials and programs for facility personnel

Cultivate relationship with hospitals across geographical service area

Cultivate relationships with home health and related providers through regular and ongoing contacts

Identify and coordinate education programs for providers

Assist director of public relations and community engagement specialist with coordinating and implementing special days such as doctors day, nurses week, etc.

Serve as hospice representative on appropriate community initiatives, other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES:

Demonstrate understanding of nursing home regulations and how to partner with them

Demonstrate understanding of ways to partner with home health agencies

Demonstrate understanding of ways to partner with facilities

Demonstrate understanding of ways to partner with hospitals

Demonstrate understanding of ways to partner with any other facility agencies

Identify and coordinate education for providers and our partners

MINIMUM QUALIFICATIONS:

Education:

Bachelor's degree in marketing, healthcare, business or related field preferred

Experience:

Minimum 2-3 years professional experience required, healthcare sales, business development, account management or referral development

At least 2 years experience in end-of-life care preferred

Hospice experience strongly preferred

Demonstrated knowledge of hospice and palliative care

Proficiency in Microsoft office, email, CRM platforms and routine reporting tools

Ability to work independently, manage a territory prioritize time and follow through on commitments with minimal supervision

Strong presentation, communication, listening, negotiation and consultative selling skills

Demonstrate ability to build trusted relationships with physicians, discharge planners, facility leaders, clinicians and community partners

PHYSICAL DEMANDS:

Visual acuity to read written documentation and computer tasks

Speech and hearing skills necessary for telephone interaction and face to face contact

Ability to sit extended periods of time and perform administrative tasks

Ability to stand, bend and lift an average of 30 pounds

Manual dexterity with the ability to manipulate office equipment and keyboard for extended periods of time

Ability to walk, squat, kneel, climb and balance

SPECIAL REQUIREMENTS:

Must have an automobile with required insurance coverage and state drivers license

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