COUNT TEAM MEMBER

Job Description

Job Description

OVERVIEW:

The incumbent in this position is responsible for the activities in the Count Room to ensure the integrity of currency and voucher counting derived from the Slot machines, as well as ensuring compliance with the Gaming Commission. The incumbent is also responsible for providing extraordinary service to both the internal and external guest.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Remove drop cans from Slot machines and transport cans to Count Room.
• Maintains protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail.
• Conducts a mechanically assisted count of the contents of the Slot machine boxes.
• Maintains awareness of changes and/or problems which may affect the security of the currency in the Count Room and reports observances to the Count Room Supervisor.
• Counts and reconciles total funds to ensure the integrity of the count.
• Transfers the corresponding documentation to the Accounting Department on a daily basis.
• Prepares funds, with proper documentation for transfer of funds to the Cage Department.
• Conducts all facets of the count from the opening of the boxes, counting of the drop, verification of documentation and bundling of currency to the final reconciliation of totals, as well as any other related tasks.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Responsible for cleaning and sanitizing work and public spaces.
• Other duties as assigned.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

This knowledge and these abilities are typically acquired through the completion of a high school education or equivalent.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Must obtain and maintain valid licenses / certifications per Federal, State and ERGC Gaming regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Prior experience in the Gaming industry strongly preferred.

KNOWLEDGE OF:

• Cashiering or banking operations.
• The Gaming industry, including principles and practices of a capital and operations budget.
• Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
• 10-Key calculator.

ABILITY TO:

• Ability to bend and lift up 40 lbs.
• Communicate effectively with coworkers and management.
• Ability to stand for long periods of time.
• Identify different denominations of vouchers and currency and quickly count and stock vouchers and currency.
• Count and separate varying denominations of vouchers and currency.
• Be flexible to work early morning/overnight shifts and time schedules as needed.
• This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Interpret and explain policies and procedures.