Program Analyst (Informatics)

Job Title

Program Analyst (Informatics)

Duties

The duties include but are not limited to:

• Serves as the knowledge expert for the electronic health record and associated clinical software, and provides users and staff with consultative support and education.
• Consults, advises, and educates all levels of employees including the highest levels of management, on methods and means to make health care operations more effective and efficient.
• Represents a wide variety of stakeholders and liaisons with both internal and external organizations.
• Identifies end-user educational requirements and training needs; develops educational programs and instructional materials and appropriate tools to educate the users and support staff at all levels of the organization, and trains others to deliver educational programs.
• Monitors end user satisfaction to drive enhancements and increase performance. Examines the need for change throughout the organization, determines what changes need to be aligned and how to do it, and leads or participates on process improvement, root cause analysis and system redesign teams.
• Exercises expertise in clinical operations, develops and/or oversees the development of information related to patient care, such as patient registries to allow the Clinical Team to track management of patient illness; and develops performance management tracking tools.
• Extracts, analyzes and provides data to assess treatment impacts such as: clinical endpoints, health status outcomes and utility estimates; estimated usage; characteristics of treating designated populations; evaluating patterns of substitution against other products such as resource impact assessments.
• Actively participates in the development of clinical decision support systems with, for example, the Pharmacy and Therapeutic Committee; the Medical Records Committee; the Clinical Executive Board; program development vendors using Commercial Off The Shelf Software (COTS) and decision support systems; clinical informatics oversight committees; Clinical Practice Guidelines Committee; others as may be decided locally.
• Maintains state of the art knowledge of changes in technology and clinical environment to identify, propose, formulate and support new or revised major administrative and clinical policies and directives for clinical software packages in accordance with VHA regulations.
• Provides expertise in the design of decision support tools that improve health care efficiency, effectiveness and safety.
• Provides relevant clinical and/or administrative data to identify, quantify, and resolve organizational problems.

Work Schedule: Monday - Friday, 7:30 - 4:00pm

Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Position Description/PD#: Program Analyst (Informatics)/ PD06013A

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized