Guest Care Manager - Men's Emergency Shelter

Job Description

Job Description

The Guest Care Manager is responsible for managing the case management, recovery and working collaboratively across programs to ensure continuity of care. In addition, this position will ensure our guests have an established care plan and goals for recovery and timely placement with the care team.

 

Scheduled: Monday – Friday 8:00AM – 4:30PM

Target starting pay: $34.54 per hour

 

How you will serve 

· Administer, monitor, and develop programs under the Guest Care purview: Case management, Recovery Case Manager.

· Work closely with the Senior and Assistant Directors to establish and implement goals for program ministry.

· Work collaboratively across disciplines to identify individual needs to be addressed to facilitate effective program planning.

· Maintain and improve community contacts to ensure referrals to community providers and support networks.

· Provide organizational, spiritual, and administrative leadership to all direct reports, including training, development, hiring, scheduling, goal setting/evaluations, and performance management (including corrective action)

· Maintain accurate and confidential records, disclose limited guest information as required by outside entities.

· Be an informed advocate in the area of homelessness, addiction, and domestic violence.

· Prepare monthly statistical and narrative reports as required.

· Produce and distribute schedules, maintain accurate and timely records, and ensure that all guests are logged into Clarity upon arrival at the Mission.

· Assure the administration of urine tests and breathalyzers to program.

· A sound understanding of trauma-informed care.

· Attend and participate in Mission and departmental meetings and training.

· Participate in organizational meetings, training, and initiatives as required.

· Perform other duties assigned to support the Mission’s success.

 

How you qualify 

· Bachelor's degree in Social, Behavioral Sciences, or a related field is required. A combination of education and seven years of relatable experience may be substituted for a degree.

· Minimum three years of experience as a Case Manager or a related role in a recovery program is required, five years preferred.

· Two years of previous supervisory experience are required.

· Proficient in working in a CRM system (Clarity is highly preferred)

· Proficiency with Microsoft Office Suite – Advanced skills in Microsoft Excel is preferred.

 

How we support each other

· Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Him.

· Faithfully upholds The Mission and your team in prayer.

· Participates in team devotions as schedule permits.

· Demonstrates behavior aligned with the Mission’s Statement of Faith, Standard of Conduct, policies, and expectations.

· Effectively represents Jesus Christ to a diverse audience, including our Mission teams, our volunteers, guests and homeless neighbors.

 

Benefits

All regular full-time employees, you are eligible to participate in our generous benefits package:

· Medical / Dental / Vision

· Basic Life Plan – 100% company paid

· Voluntary Products including Life, AD&D, Disability, Accident and Critical Illness insurance

· EAP and 24/7 Virtual Mental Health – 100% company paid

· 4 weeks of paid vacation (accrued)

· Accrued paid sick time

· 10 paid holidays + 1 Floating Holiday

· Personal Day and Birthday holiday

· Retirement benefits w/ company match

· Continuing Education Reimbursement Program

 

Work Environment

While performing the duties of this job, the employee is frequently required to sit for extended periods of time in a temperature-controlled environment. Occasionally you will stand, balance, twist, stoop, kneel and reach with hands/arms. Occasionally lifts up to 30 pounds and walks, use stairways to climb multiple floors within the company. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus.

 

Statement of Faith

1. We believe the Bible is the inspired, infallible, authoritative Word of God. (2 Tim. 3:16-17, 2 Pet. 1:20-21)

2. We believe there is one God, eternally existent in three Persons: Father, Son, and Holy Spirit. Deut. 6:1, Matt. 28:19, Rom. 8:14-17, Eph. 4:4-6, 1 Tim. 2:5, 1 Pet. 1:2

3. We believe in the deity and humanity of our Lord Jesus Christ:

o His virgin birth (Luke 1:35, John 1:1-2, John 1:14)

o His sinless life (Phil. 2:5-11)

o His miracles (Matt. 4:23)

o His vicarious and atoning death through His shed blood on the cross, the forgiveness of sins (Rom. 3:23-25, 2 Cor. 5:21, 1 John 2:1-2)

o His bodily resurrection from the dead (Rom. 8:34, 1 Cor. 15:3-5)

o His ascension into heaven, now seated at the right hand of the Father (Acts 1:9-11, Heb. 1:3, Heb. 9:24)

o His future return in power and glory (1 Thess. 4:16-18)

4. We believe that salvation of the lost is possible through the shed blood of the Lord Jesus Christ by faith apart from works, and regeneration by the Holy Spirit. (Eph. 1:7, Eph. 2:8-9, John 1:12, John 3:36, 2 Cor. 5:17, Titus 3:5, John 14:17)

5. We believe in the present ministry of the Holy Spirit by whom Christ indwells each believer enabling them to live a godly life of obedience as they reach for maturity. (John 14:17, Acts 1:8, John 16:13, John 14:26, 2 Cor. 1:21-22, Gal. 5:22-23)

6. We believe in the bodily resurrection of the saved and their eternal life with God. We believe in the bodily resurrection of the unsaved and their eternal separation from God. (1 Cor. 15:20-28, Matt. 25:45-46, Rev. 20:11-15)

7. We believe in the spiritual unity of believers in Christ. (Eph. 2:13-14, Eph. 4:1-6, John 17:20-23, Phil. 2:1-4)

 

Mission Statement

To bring the love of Jesus and hope for a new life to our homeless neighbors.

 

Vision Statement

To see every homeless neighbor - beloved, redeemed, restored.

 

Values Statement

To be Gospel centered, united together, living faithfulness and pursing excellence

 

Pre-Employment

This position is subject to pre-employment, criminal background check and must be able to pass a 4-panel drug screen.