Service Technician II

Welcome! Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customers to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager. Key Responsibilities Work under general supervision to perform residential and/or light commercial service and maintenance calls. Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner. Diagnose and perform services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner. Inspect equipment and perform diagnostics on equipment to identify potential problems, preventing premature and unexpected breakdowns or callbacks. Complete routine maintenance and equipment cleaning as needed or required. Be responsible for delivery and removal of parts and equipment needed to complete service work. Using a hand‑held device records all required information on customer call. Complete all forms and paperwork in a neat, timely, complete, and accurate manner. Collect payment from customer. Communicate with dispatch while on duty to ensure dispatcher has an accurate status report of activities and availability. Be responsible for delivering excellent customer service and sustaining high levels of customer satisfaction. Promote products and services to the customer. Call Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit. Ensure company property, vehicles, and tools are used, maintained, and properly accounted for. Represent the company professionally, honestly, and ethically in all business matters and activities. Follow standard procedures and processes, ensuring the company vehicle is properly stocked, return defective warranty parts to the branch, and order/replenish vehicle stock as needed. Perform similar/other duties as needed or assigned. Maintain regular, reliable attendance. Health & Safety Roles and Responsibilities Report any unsafe acts, conditions and hazards to direct supervisor/manager immediately. Report any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately. Correct substandard acts or conditions within area of control. Use and maintain appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s). Never remove or render ineffective safety guards, devices, or clothing prescribed to be in place or worn. Comply with the general rules as prescribed by company program(s) or procedure(s). Operate devices or equipment as prescribed by company program(s) or procedure(s). Participate in any safety initiatives, teams, or committees. Report all injuries or incidents as prescribed by company program(s) or procedure(s) immediately. Provide input on developing safety initiatives and plans to eliminate exposures that could cause accidents. Do not perform acts that may endanger the safety or well‑being of others. Do not engage in any pranks, contests, or rough boisterous behavior. Work in compliance with applicable legislative requirements. Desired Skills and Qualifications High school diploma or GED with additional training and 2+ years of experience in HVAC with technical training certification required. Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area. MUST be a Mechanical Journeyman EPA and safety certifications required. Skilled at servicing heating, air conditioning, and ventilation equipment and related accessories. Proficient mechanical aptitude and ability to operate all necessary tools and equipment. Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment. Proficient and able to start up and balance airflow and properly align belts and pulleys on all systems with little to no supervision. Proficient at installing a basic duct fitting. Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision. Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns. Effective and efficient time‑management and organizational skills. Valid driver’s license with acceptable driving record. Available to work flexible hours and on‑call shifts as needed. Ability to stand, walk, climb ladders, attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl. Ability to work in a variety of environmental conditions, including but not limited to hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas. Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt. Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception. Ability to lift up to 75 pounds and carry items up to 50 pounds. Minimum Experience 4+ Years. Minimum Education: High School Diploma/GED. Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts. Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email View email address on click.appcast.io #J-18808-Ljbffr 2232 Service Experts, LLC Air Engineers