ADA Eligibility Assistant

ADA Eligibility Assistant Pierce Transit is seeking a dynamic and qualified candidate to join our team as an ADA Eligibility Assistant. This position reports to the ADA Eligibility Assistant Manager and will be responsible for supporting the ADA paratransit eligibility process and maintaining eligibility application information. In this role, you will provide information to applicants, caregivers and patient advocates, schedule and coordinates assessments and appeals while maintaining and tracking electronic and physical records to comply with State Record Retention guidelines. BENEFITS: At Pierce Transit, our employees' health is important to us too! That's why we offer two on-site employee fitness rooms and an incredible Wellness Program in addition to excellent medical, dental, and vision packages. If your career goals change while you are employed, we are here to help. Pierce Transit offers $5,000 per year (up to a total of $18,000) in Tuition Assistance after your one-year anniversary. Certifications, and career skills must be connected to a job at Pierce Transit. All Pierce Transit employees are required to participate in the Washington State Public Employees' Retirement System (PERS). Pierce Transit offers two Public Employees Retirement System (PERS) plans to choose from, PERS2 and PERS3, as well as a matching program for 457 deferred compensation. Employees are not covered under the Social Security System except for a 1.45% payment for Medicare. Pierce Transit provides an ORCA Card benefit for each employee and a family member. This benefit provides free access to service on Pierce Transit, Sound Transit, Community Transit, Everett Transit, King County Metro, Kitsap Transit, Seattle Monorail, Seattle Streetcar, King County Water Taxi and Kitsap Foot Ferry. PAID LEAVE: Full-time Pierce Transit employees receive 11 paid holidays, 2 personal paid holidays, 6 days of major sick leave, 22 days of paid time off (PTO) per year and the ability to earn up to 2 Wellness Days by participating in a qualifying wellness activity and the annual survey. PTO accrual rates increase per policy. If you're not currently living in the Lakewood-area, that's not a problem! We may be able to help with reimbursing up to $2,500 in moving expenses for those who physically relocate their primary residence to the Pierce/King/Thurston County area (substantiated with receipts). Washington State was recently recognized as being number 1 in the nation for quality of life; read more about that here. Essential Functions Processes requests for eligibility information received via telephone, mail, or in-person. Activates requests for the presumptive eligibility program. Responds to questions from applicants, caregivers, and patient advocates. Updates computerized data and applicant database in accordance with the Americans with Disabilities Act (ADA) and Agency requirements. Maintains paper and electronic files and provides other support updating records or revising information as required. Prepares reports regarding eligibility activity. Seeks additional information from treatment sources and treatment professionals and maintains a physician contact database. Generates and mails eligibility determination letters in accordance with ADA requirements and agency policy. Maintains appropriate and adequate supplies, eligibility materials, and packets for applicants, meetings, and mailings. Assists with coordination of department related activities. Attends meetings and public forums. Assist with conditional eligibility trip planning Collects and distributes mail, photocopies, faxes, and documents. Displays regular and consistent attendance. Performs related work as required. Qualifications Required: High school diploma, or equivalent and Three (3) years of administrative and/or customer service experience. At least one year experience working with customers with disabilities is desired. Desired: Public sector experience desired Knowledge of: ADA legislation, regulations, and requirements Principles and practices of transit and paratransit services Basic bookkeeping procedures Business English Standard office procedures Microsoft Office products Skill in: Performing a variety of duties, often changing from one task to another of a different nature (multi-tasking) Customer service Communications (oral and written) Organizational/time management skills Attention to detail Computer and database skills Ability to: Meet schedules and deadlines of the work Follow oral and written instructions Research, analyze, and gather data Be productive while working independently or in a team environment Perform accurate data entry Conduct appropriate research Establish and maintain effective working relationships Assess information provided by applicants

COMPETENCIES

Regularly meets expectations for work schedule, accomplishing assignments, and serving as a source of supply and support for the department, customers, and/or the organization Demonstrates responsibility for, and handles accurately, the details associated with one's work Working effectively and productively with others, sometimes in a team setting. Working cooperatively, effectively and productively with internal and external customers Speaks, writes, and listens effectively in a variety of circumstances, sharing information and ideas with others Focuses on meeting and exceeding the customer's needs Operates personal computer; accesses desired applications and utilizes needed programs, tools, and utilities LICENSING, CERTIFICATIONS AND OTHER LEGAL REQUIREMENTS Individuals must pass a background check Supplemental Information Education Requirements Any required education must come from an accredited college or university whose accreditation is recognized by the U S Department of Education or the Council for Higher Education Accreditation (CHEA) or foreign equivalent. Application Instructions To be considered for this vacancy you must apply online: The online application must include a chronological work and/or education history covering ten years. Applicants must also attach a cover letter stating how they meet the qualifications for the position in order to be considered. At least 3 professional references to include a recent or current supervisor with names, email addresses and current phone numbers.

READ THE FOLLOWING INFORMATION COMPLETELY:

Carefully review your application for accuracy, spelling and grammar before submitting. Please ensure that your work history has been updated to include employment end dates as applicable. The initial screening of applications will be solely based on the information provided in the supplemental questions and the content and completeness of the "work experience" and "education" sections of your application at A resume will not substitute for completing the "work experience" section of the application. All information may be verified and documentation may be required. For questions regarding this recruitment or assistance with the application process, please contact Recruitment staff @ View phone number on click.appcast.io or View email address on click.appcast.io If you are having technical difficulties creating, accessing or completing your application, please call NEOGOV toll-free at View phone number on click.appcast.io or email View email address on click.appcast.io. Pierce Transit Is An Equal Employment Opportunity Employer Pierce Transit has a strong commitment to the community we serve and our employees. As an equal opportunity employer, we strive to have a workforce that reflects the community we serve. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Pierce Transit's Equal Employment Opportunity (EEO) policy applies to all employment actions, including but not limited to recruitment, Pierce Transit