ADMINISTRATIVE ASSISTANT II

ADMINISTRATIVE ASSISTANT II (Job ID: 53765) Department: State of New Hampshire, Department of Health and Human Services, Division for Children, Youth, and Families Location: Sununu Youth Services Center - Manchester, NH Employment Type: Full-time Post Date: 10/23/2026 Close Date: 11/26/2026 Salary: $22.50 – $30.02 per hour (Trainee Status 1 year at $21.63 per hour) Summary Develops and monitors administrative and office management procedures including reviewing staff assignments for administrative support staff and switchboard operators assigned to the Sununu Youth Services Center (SYSC). Upholds the vision and mission of the agency through utilizing the Practice Model theories, beliefs and principles in daily practice. This position supports the office of the SYSC Director and limited support to the DCYF Director. Responsibilities Analyzes, develops, implements, and monitors office management procedures, work methods, and best practices to ensure administrative and clerical support assistance meets work standards and all timeframes for the SYSC Bureau Chief, Associate Bureau Chief and Management Team. Includes supervision of all support functions including scheduling appointments and maintaining room reservation calendar, preparing/reviewing correspondence, filing, data and records maintenance and supply request process. Supervises the administrative support staff and switchboard operators for the Sununu Youth Services Center, including personnel matters, recommending hiring and firing of employees, conducting performance reviews and all approval of leave and time to guarantee adequate coverage in all areas to ensure effective coordination and timely completion of all administrative and clerical support activities. Conducts regular support staff meetings. Coordinates a variety of fiscal and office management operations functions, under the direction of the SYSC Bureau Chief, requiring research in CourtStream and a variety of other data sources; collecting, reviewing and summarizing data; and developing reports for use by management. Coordinates and oversees major SYSC communication and general business procedures including ensuring the collection of all policy receipts are met before the deadline, scheduling of all interpreting appointments and follow through for all correspondence needing translation, scheduling a SYSC tours, reserving and setting up conference rooms and meeting space for both inside and outside agencies, maintaining incident report data and distributing restrictive intervention incidents as requested, collecting and distributing daily population reports, staffing reports, daily roster, watch tour accountability and movement counts reports. Provides support and process clarification for all SYSC staff in a range of business and operational areas. Coordinates and supervises a variety of personnel and business management functions requiring research, summarizing data, and generating reports. Oversees a variety of human resource information, including the organizational charts for the Sununu Youth Services Center. Participates in the SYSC Management Team and is responsible for communicating operational issues, presenting information for management-level decisions, and providing recommendations to ensure effective administrative and office management support. Organizes and provides guidance to the implementation of office policy and procedure which includes performing research, collecting data and reporting results. Participates in weekly Leadership Communication Meeting. Prepares weekly agenda, maintains listing of all action items and takes meeting minutes to later be distributed to all SYSC staff. Analyzes training needs of staff and develops alternative methods for ensuring training supports are provided as required. May require one‑on‑one or unit training, the development of procedural manuals or other work process aids, and/or referral to more formal training programs. Coordinates and oversees special projects and initiatives requiring plan development, implementation, and review. Requires communication with other divisions and departments including Finance, Bureau of Human Resources, Legal Services, Courts and the Attorney General’s Office. Composes communications to legislators, judges, police departments, schools, community members, clients and staff for the SYSC Bureau Chief and/or Management Team’s review. Minimum Qualifications Equivalent combination of 4 years of education and experience after completion of high school. Must be in accounting, business administration, public administration, office management, personnel management or related field. License/Certification: None. Other Requirements: None. Preferred Qualifications Two year’s supervisory experience preferred. Benefits HMO or POS Medical and Prescription Drug Benefits. Dental Plan at minimal cost for employees and their families ($500–$1,800 value). Flexible Spending healthcare and childcare reimbursement accounts. State defined benefit retirement plan and Deferred Compensation 457(b) plan. Work/life balance flexible schedules, paid holidays and generous leave plan. $50,000 state‑paid life insurance plus additional low‑cost group life insurance. Incentive‑based Wellness Program (ability to earn up to $500). Value of State's share of Employee's Retirement: 12.87% of pay. Additional Information For further information please contact Melissa Wardner, Administrative Assistant II, View email address on click.appcast.io , View phone number on click.appcast.io EOE TDD Access: Relay NH View phone number on click.appcast.io #J-18808-Ljbffr The State of New Hampshire