Assistant Manager

Tim Hortons

Assistant Restaurant Manager

The Tim Hortons Assistant Manager position assists in managing all aspects of a restaurant's operation in order to ensure that Tim Hortons' standards around people, product, cleanliness and an Exceptional Guest Experience are fulfilled. The Assistant Manager will also assist in sustaining, directing, and increasing sales growth and profit levels.

People Management

Assists in the recruiting of new team members, training and developing existing team members and motivating and encouraging a team to achieve targets
Provides ongoing performance feedback and conducts and records regular performance reviews
Assists the Restaurant Manager in building the restaurants' "bench strength" by identifying and developing high potential employees for progression to the next level
Communicates with all shifts on day to day operations and critical areas of focus
Assists with establishing and enforcing proper security procedures to reduce team member theft and ensure team member and guest safety

Financial Management

Assists the Restaurant Manager in planning and working to budgets, maximizing profits and achieving sales and transaction targets including control of Food/Paper/Labour costs in the restaurant
Responsible for daily cash procedures and assists with financial reporting

Operational Management

Assists with ordering of supplies and overall building maintenance and cleanliness
Displays knowledge of and works in compliance with applicable legislation including, food safety, health and safety, and employment standards
Is able to enforce and comply with pre-established Tim Hortons operating procedures
Ensures high standards of guest experience are maintained
Resolves guest complaints and turns potentially negative situations into positive ones
Assists Manager in running company-wide incentive programs
Assists in maximizing team member coverage at all times, performs the role of Floor Leadership and works as required in various areas during busy periods to maintain optimal guest service levels
Manages team member scheduling to ensure adequate coverage on all shifts
Understands the importance of supporting the Manager and presents a 'unified front' to all team members

Health & Safety

Works in compliance with the occupational health and safety legislation
Uses or wears personal protective equipment or clothing as required
Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
Knows, understands and follows safe work practices and procedures
Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Owner
Responds to and corrects unsafe acts and conditions
Enforces employee compliance in regard to the restaurant's health and safety policies and procedures
Initiates performance counseling and takes disciplinary actions for non-compliance in matters related to health and safety
Assists the Restaurant Manager with incident investigations, workplace inspections, and formulating action plans to deal with health and safety deficiencies and for improvement to the restaurant's health and safety practices and program

Postural & Physical Demands Requirements

Frequent reaching above waist, chest, and shoulder level, as well as below waist level
Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)
Continuous standing on tiled surfaces for all tasks
Ability to stand for long periods of time without a break
Frequent hip flexion while walking for all tasks
Occasional lifting of boxes of supplies/products weighing from
Occasional lifting of milk crates weighing between 5 - 30 lbs. vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter height
Frequent exposure to cold/below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)

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Vacancy posted 5 days ago

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