REMOTE! CLIENT SERVICE REP

MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives. We are seeking a Client Experience Agent to join our After Hours Team! Remote however must reside local in Salt Lake City, Utah for training, etc. Swing Shift hours 11am MST - 8pm MST Client Experience Agents answer incoming calls from customers to place orders, respond to inquiries, manage complaints, troubleshoot and submit repair tickets for service-related impacts. Agent will be a member of the Client Experience team servicing consumers interested in the products MetTel offers and will be responsible for assisting them online and over the phone. Agent will also inform customers of the product terms and features and project a professional company image through voice and onlineinteractions. On occasion the Agent will be asked to contribute to company projects intended to improve MetTel processes and or service offering. Answer incoming calls and respond to customer’s emails. Manage and resolve customer complaints in a timely manner.Success will be measured by email and call quality observations completed and reviewed monthly with CS leadership. Provide product and service information to customers Research required information using available systems and tools.Agent in partnership with leader will ensure he/she is fully aware of all tools and systems available to ensure a positive customer experience, agent to make effective use of all tools and systems, ensuring efficiencies critical to issue resolution. Process orders, forms, and applications Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls Follow up customer calls where necessary Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Multilingual desired but not required. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. To perform this job successfully, an individual should have knowledge of Microsoft Office Suite (Excel, Word, Project, Power Point); Explorer Internet software. Bachelor's Degree ~3 or more year’s customer service ~ Remote however must reside local in Salt Lake City, Utah for training, etc. *S. pay rate for this position is $20 - $25 hourly. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Keywords: #SaltLakeCity, #Utah, #CustomerSupport, Client Experience, Customer Support, #ClientExperience, #PhoneSupport, Phone Support, #Issueresolution, Issue resolution, #ProductSupport, ProductSupport, Process Orders, #ProcessOrders, #EmailSupport, Email Support MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.